{"id":60939,"date":"2018-02-20T15:03:26","date_gmt":"2018-02-20T15:03:26","guid":{"rendered":"http:\/\/www.metrolisboa.pt\/en\/?page_id=60939"},"modified":"2026-02-24T16:40:24","modified_gmt":"2026-02-24T16:40:24","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/www.metrolisboa.pt\/en\/inform\/customer-support\/","title":{"rendered":"Customer support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_image src=&#8221;https:\/\/www.metrolisboa.pt\/wp-content\/uploads\/2018\/01\/espacocliente-slider.png&#8221; alt=&#8221; Close up image of a Metro employee assisting a passenger at a Customer Support Center&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>\n&nbsp;<\/p>\n<p>[\/et_pb_fullwidth_image][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;70px||70px|&#8221; custom_margin_tablet=&#8221;40px||40px|&#8221; custom_margin_phone=&#8221;40px|25px|40px|25px&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;||25px|&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1><strong>Customer support<\/strong><\/h1>\n<p>Talk to us whenever you need!<br \/>Metro has a range of customer support services.<br \/>Click here to know what customer support service best suits your needs.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; z_index_tablet=&#8221;500&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Stations&#8221; _builder_version=&#8221;4.16&#8243; text_font_size=&#8221;1rem&#8221; header_2_font_size=&#8221;1.63rem&#8221; custom_margin=&#8221;NaNpx|||&#8221; z_index_tablet=&#8221;500&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 class=\"x_MsoNormal\">Stations<\/h2>\n<p class=\"x_MsoNormal\">At the stations, please address one of our duly identified staff members or security guards whenever you need help.<br \/>\nYou can also use the Help Points at the access gates and ticket machines to quickly reach Metro staff for information or help.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Customer support centre&#8221; _builder_version=&#8221;4.20.2&#8243; text_font_size=&#8221;1rem&#8221; header_2_font_size=&#8221;1.63rem&#8221; z_index_tablet=&#8221;500&#8243; text_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; text_text_shadow_vertical_length_tablet=&#8221;0px&#8221; text_text_shadow_blur_strength_tablet=&#8221;1px&#8221; link_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; link_text_shadow_vertical_length_tablet=&#8221;0px&#8221; link_text_shadow_blur_strength_tablet=&#8221;1px&#8221; ul_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; ul_text_shadow_vertical_length_tablet=&#8221;0px&#8221; ul_text_shadow_blur_strength_tablet=&#8221;1px&#8221; ol_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; ol_text_shadow_vertical_length_tablet=&#8221;0px&#8221; ol_text_shadow_blur_strength_tablet=&#8221;1px&#8221; quote_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; quote_text_shadow_vertical_length_tablet=&#8221;0px&#8221; quote_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_2_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_2_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_2_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_3_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_3_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_3_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_4_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_4_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_4_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_5_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_5_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_5_text_shadow_blur_strength_tablet=&#8221;1px&#8221; header_6_text_shadow_horizontal_length_tablet=&#8221;0px&#8221; header_6_text_shadow_vertical_length_tablet=&#8221;0px&#8221; header_6_text_shadow_blur_strength_tablet=&#8221;1px&#8221; box_shadow_horizontal_tablet=&#8221;0px&#8221; box_shadow_vertical_tablet=&#8221;0px&#8221; box_shadow_blur_tablet=&#8221;40px&#8221; box_shadow_spread_tablet=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 class=\"x_MsoNormal\">Customer support centre<\/h2>\n<p class=\"x_MsoNormal\">Customer support and information about the services provided by Metro<\/p>\n<p>&nbsp;<\/p>\n<p>Phone: (+351) 213 500 115 (Portuguese fixed network call)<br \/>Email: atendimento@metrolisboa.pt<br \/><strong>Working hours:<\/strong> Weekdays, from 08:30 a.m to 07:00 p.m<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Customer care network&#8221; _builder_version=&#8221;4.16&#8243; text_font_size=&#8221;1rem&#8221; header_2_font_size=&#8221;1.63rem&#8221; custom_margin=&#8221;0px|||&#8221; custom_margin_tablet=&#8221;25px|||&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; z_index_tablet=&#8221;500&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 class=\"x_MsoNormal\">Customer care network<\/h2>\n<p class=\"x_MsoNormal\">Customer support for all issues concerning Metro services, namely after-sales service for travel tickets\/passes.<\/p>\n<p>Campo Grande<br \/> Location: Campo Grande station (ground floor)<br \/> Address: R. Cipriano Dourado<br \/> Working hours: Weekdays, from 8:30 a.m to 07:30 p.m<\/p>\n<p class=\"x_MsoNormal\">Marqu\u00eas de Pombal<br \/>Location:\u00a0Marqu\u00eas de Pombal\u00a0station (commercial area)<br \/>Working hours: Weekdays, from 8:30 a.m to 07:30 p.m<\/p>\n<p class=\"x_MsoNormal\">[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Welcome centre&#8221; _builder_version=&#8221;4.25.1&#8243; text_font_size=&#8221;1rem&#8221; header_2_font_size=&#8221;1.63rem&#8221; hover_enabled=&#8221;0&#8243; z_index_tablet=&#8221;500&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2 class=\"x_MsoNormal\">Welcome centre<\/h2>\n<p class=\"x_MsoNormal\">Customer information particularly directed to tourists.<\/p>\n<p>Location:\u00a0Aeroporto station<br \/>Working hours: Weekdays, from 8:30 a.m to 07:30 p.m.<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Payments of fines&#8221; _builder_version=&#8221;4.16&#8243; text_font_size=&#8221;1rem&#8221; header_2_font_size=&#8221;1.63rem&#8221; custom_margin=&#8221;NaNpx|||&#8221; z_index_tablet=&#8221;500&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 class=\"x_MsoNormal\">Payments of fines<\/h2>\n<p class=\"x_MsoNormal\"><strong>Location: <\/strong>Complexo de Carnide (administrative office)<br \/> <strong>Address: <\/strong>Estrada da Pontinha (near Carnide station and Teatro Armando Cortez)<br \/> <strong>Working hours: <\/strong>Weekdays, from 9:00 a.m to 03:30 p.m<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; 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