{"id":62137,"date":"2018-09-25T16:12:56","date_gmt":"2018-09-25T16:12:56","guid":{"rendered":"https:\/\/www.metrolisboa.pt\/en\/?page_id=62137"},"modified":"2026-08-19T11:30:36","modified_gmt":"2026-08-19T11:30:36","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.metrolisboa.pt\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_fullwidth_image src=”https:\/\/www.metrolisboa.pt\/institucional\/wp-content\/uploads\/sites\/2\/2018\/07\/condicoesdeutilizacaoeprivacidade.png” admin_label=”Fullwidth Image” _builder_version=”4.21.0″ global_colors_info=”{}”][\/et_pb_fullwidth_image][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ custom_margin=”70px||70px|” custom_margin_tablet=”40px||40px|” custom_margin_phone=”” custom_margin_last_edited=”on|phone” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.21.0″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Privacy policy<\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Please read this Privacy Policy carefully. When accessing this site, providing your personal data implies knowledge of these conditions.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_accordion open_toggle_text_color=”#ffffff” open_toggle_background_color=”#250671″ closed_toggle_text_color=”#ffffff” closed_toggle_background_color=”#250671″ icon_color=”#ffffff” admin_label=”FAQs2″ _builder_version=”4.27.5″ toggle_text_color=”#ffffff” toggle_level=”h3″ toggle_text_align=”left” toggle_line_height=”1.5em” body_font=”Ubuntu||||||||” body_text_align=”left” body_text_color=”#333333″ text_orientation=”left” hover_enabled=”0″ border_width_all=”2px” border_color_all=”#250671″ saved_tabs=”all” global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”Who is responsible for collecting and processing data?” open=”on” _builder_version=”4.27.5″ custom_margin=”10px||10px|” custom_margin_tablet=”10px|||10px” custom_margin_phone=”10px|||10px” custom_padding_tablet=”20px|||” custom_padding_phone=”20px|||” hover_enabled=”0″ custom_css_toggle_content=”position: relative; ||margin-top: 13px;||margin-left: -18px;||margin-right: -18px;||margin-bottom: -19px;||background-color: #ffffff;||padding: 15px;” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Metropolitano de Lisboa E.P.E. \u2013 here in after referred to as “ML” \u2013 is the entity responsible for collecting and processing personal data and may, within the scope of its activity, make use of subcontracted entities for the purposes indicated herein.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Who is the Data Protection Officer?” _builder_version=”4.27.5″ custom_margin=”10px||10px|” custom_margin_tablet=”10px|||10px” custom_margin_phone=”10px|||10px” custom_padding_tablet=”20px|||” custom_padding_phone=”20px|||” hover_enabled=”0″ custom_css_toggle_content=”position: relative; ||margin-top: 13px;||margin-left: -18px;||margin-right: -18px;||margin-bottom: -19px;||background-color: #ffffff;||padding: 15px;” global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

ML’s Data Protection Officer may be contacted by email at dpo@metrolisboa.pt<\/a>.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What is personal data?” _builder_version=”4.27.5″ custom_margin=”10px||10px|” custom_margin_tablet=”10px|||10px” custom_margin_phone=”10px|||10px” custom_padding_tablet=”20px|||” custom_padding_phone=”20px|||” hover_enabled=”0″ custom_css_toggle_content=”position: relative; ||margin-top: 13px;||margin-left: -18px;||margin-right: -18px;||margin-bottom: -19px;||background-color: #ffffff;||padding: 15px;” global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

Personal data is any information, of any nature and regardless of the medium in which it is held, including sound and image, relating to an identified or identifiable natural person. A person is considered identifiable where they can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to their physical, physiological, mental, economic, cultural or social identity.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Which personal data is collected and processed?” _builder_version=”4.27.5″ custom_margin=”10px||10px|” custom_margin_tablet=”10px|||10px” custom_margin_phone=”10px|||10px” custom_padding_tablet=”20px|||” custom_padding_phone=”20px|||” hover_enabled=”0″ custom_css_toggle_content=”position: relative; ||margin-top: 13px;||margin-left: -18px;||margin-right: -18px;||margin-bottom: -19px;||background-color: #ffffff;||padding: 15px;” global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

You may browse the ML website without providing us with any personal data.<\/p>\n

When you fill in our forms, ML collects and processes, amongst others, the following personal data: name, telephone number and email address, occasional and\/or personalised navegante\u00ae card serial number, or IP address.<\/p>\n

In the case of Newsletter subscriptions, the following personal data is collected and processed: name, email address and date of birth.<\/p>\n

In the case of job applications, the following personal data is collected and processed: name, date of birth, level of education, professional experience and email address.<\/p>\n

In order to identify the most convenient location for the customer, ML may collect your location data.<\/p>\n

In any case, ML only collects the data necessary to respond to your requests.<\/p>\n

Personal data collected on this website will under no circumstances be made available, sold, shared or disclosed to third parties, nor used for any purposes other than those described at the time of collection, or under this Policy.<\/p>\n

ML assumes that the data was provided by the data subject, or that the data subject authorised its provision, and presumes that such data is truthful and up to date.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How is your data collected?” _builder_version=”4.27.5″ custom_margin=”10px||10px|” custom_margin_tablet=”10px|||10px” custom_margin_phone=”10px|||10px” custom_padding_tablet=”20px|||” custom_padding_phone=”20px|||” hover_enabled=”0″ custom_css_toggle_content=”position: relative; ||margin-top: 13px;||margin-left: -18px;||margin-right: -18px;||margin-bottom: -19px;||background-color: #ffffff;||padding: 15px;” global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

Personal data may be collected by the following means:
a) Email;
b) Website;
c) Phone calls;
d) In person;
e) Social networks<\/p>\n

The data collected is processed and stored electronically, in strict compliance with personal data protection legislation, and is stored in specific databases created for that purpose by ML or by entities subcontracted by ML.<\/p>\n

Some personal data collected on the website is mandatory and, should such data be missing or insufficient, ML may be unable to provide the services or information requested. In each specific case, ML will inform you of the mandatory nature of the personal data in question.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What are the purposes and grounds for processing your data?” _builder_version=”4.27.5″ custom_margin=”10px||10px|” custom_margin_tablet=”10px|||10px” custom_margin_phone=”10px|||10px” custom_padding_tablet=”20px|||” custom_padding_phone=”20px|||” hover_enabled=”0″ custom_css_toggle_content=”position: relative; ||margin-top: 13px;||margin-left: -18px;||margin-right: -18px;||margin-bottom: -19px;||background-color: #ffffff;||padding: 15px;” global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

In accordance with data protection principles, ML may only process your personal data for specified purposes and where it has a legal basis for doing so. Within the scope of this website, ML uses your data for the following purposes and on the following grounds:<\/p>\n

Because we are engaged in pre-contractual measures, we process your data for the purposes of:<\/strong><\/p>\n

    \n
  1. Recruitment and selection of candidates for current job vacancies;<\/li>\n
  2. Analysis and evaluation of spontaneous applications submitted by you;<\/li>\n
  3. Recruitment and selection of candidates for our traineeship programmes.<\/li>\n<\/ol>\n

    On the basis of your consent, we process your data for the purposes of:<\/strong><\/p>\n

      \n
    1. Sending information regarding future opportunities, such as training initiatives, traineeship programmes and\/or job vacancies;<\/li>\n
    2. Maintaining a contact list for marketing activities\/sending newsletters and information relating to our company, our services and our initiatives.<\/li>\n<\/ol>\n

      On the basis of the contractual relationship, we process your data for the purposes of:<\/strong><\/p>\n

        \n
      1. Lost and Found;<\/li>\n
      2. Publicising and managing participation in contests and competitions.<\/li>\n<\/ol>\n

        Because we are legally obliged to do so, we process your data for the purposes of:<\/strong><\/p>\n

          \n
        1. Complaints;<\/li>\n
        2. Compliance with other legal or regulatory obligations;<\/li>\n
        3. Enrolment in and renewal of profiles and benefits under the navegante\u00ae pass.<\/li>\n<\/ol>\n

          Because we have a legitimate interest in providing you with an ever-better service, we process your data for the purposes of:<\/strong><\/p>\n

            \n
          1. Suggestions;<\/li>\n
          2. Information requests;<\/li>\n
          3. Generating statistics and measuring website activity for the benefit of users;<\/li>\n
          4. Social Listening, which allows us to identify, analyse and respond to suggestions and interactions you may have with ML on social networks, drawing up commercial profiles in order to create content of interest to our customers;<\/li>\n
          5. Social Listening, which allows us to understand the positions you publicly express in the media and on social networks regarding ML;<\/li>\n
          6. Where you are a user of the ML network, sending information relating to our company, our services and our initiatives;<\/li>\n
          7. For the purposes set out above, ML may cross-reference the data collected in order to update and complete such data.<\/li>\n<\/ol>\n

            Because we perform functions of public interest and are responsible for the operation of urban mobility infrastructure subject to public consultation, we process your data for the purposes of:<\/strong><\/p>\n

            Social Listening, which allows us to understand the positions you publicly express in the media and on social networks regarding ML’s ongoing Projects.<\/p>\n

            [\/et_pb_accordion_item][et_pb_accordion_item title=”Who do we share your data with?” _builder_version=”4.27.5″ custom_margin=”10px||10px|” custom_margin_tablet=”10px|||10px” custom_margin_phone=”10px|||10px” custom_padding_tablet=”20px|||” custom_padding_phone=”20px|||” hover_enabled=”0″ custom_css_toggle_content=”position: relative; ||margin-top: 13px;||margin-left: -18px;||margin-right: -18px;||margin-bottom: -19px;||background-color: #ffffff;||padding: 15px;” global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

            Data collected and held by ML may be transmitted, in compliance with the duty of confidentiality and the purpose-limitation principle governing its collection, to the following entities:<\/p>\n

              \n
            1. Companies or entities in which ML holds a stake;<\/li>\n
            2. Judicial or administrative authorities, in cases where such disclosure is mandatory;<\/li>\n
            3. Recruitment and selection companies;<\/li>\n
            4. Subcontractors that process data on behalf of ML and in accordance with the purposes determined by ML;<\/li>\n
            5. Entities involved in running contests and competitions, namely logistics companies, sponsors and managing entities.<\/li>\n<\/ol>\n

              [\/et_pb_accordion_item][et_pb_accordion_item title=”%22Cookies%22″ _builder_version=”4.27.5″ custom_margin=”10px||10px|” custom_margin_tablet=”10px|||10px” custom_margin_phone=”10px|||10px” custom_padding_tablet=”20px|||” custom_padding_phone=”20px|||” hover_enabled=”0″ custom_css_toggle_content=”position: relative; ||margin-top: 13px;||margin-left: -18px;||margin-right: -18px;||margin-bottom: -19px;||background-color: #ffffff;||padding: 15px;” global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

              “Cookies” are small pieces of data that can enable the identification of your browser and the storage of information, such as User settings and preferences. ML may store cookies on your device to personalise and facilitate browsing to the maximum, not providing those same cookies references or personal data of the User.<\/p>\n

              For more information, please read our Cookie Policy<\/a>.<\/p>\n

              [\/et_pb_accordion_item][et_pb_accordion_item title=”What are your rights?” _builder_version=”4.27.5″ custom_margin=”10px||10px|” custom_margin_tablet=”10px|||10px” custom_margin_phone=”10px|||10px” custom_padding_tablet=”20px|||” custom_padding_phone=”20px|||” hover_enabled=”0″ custom_css_toggle_content=”position: relative; ||margin-top: 13px;||margin-left: -18px;||margin-right: -18px;||margin-bottom: -19px;||background-color: #ffffff;||padding: 15px;” global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

              Under the terms of the Personal Data Protection Act, we guarantee your right of access, updating, rectification, deletion, portability, restriction and erasure of your personal data. You are also entitled to lodge a complaint with the National Data Protection Commission (CNPD). These rights may be exercised via the following email address dpo@metrolisboa.pt<\/a>, or by post to:<\/p>\n

              Data Protection Officer Av. Fontes Pereira de Melo, n\u00ba 28 1069-095 Lisbon, Portugal<\/p>\n

              [\/et_pb_accordion_item][et_pb_accordion_item title=”For how long is your data stored?” _builder_version=”4.27.5″ custom_margin=”10px||10px|” custom_margin_tablet=”10px|||10px” custom_margin_phone=”10px|||10px” custom_padding_tablet=”20px|||” custom_padding_phone=”20px|||” hover_enabled=”0″ custom_css_toggle_content=”position: relative; ||margin-top: 13px;||margin-left: -18px;||margin-right: -18px;||margin-bottom: -19px;||background-color: #ffffff;||padding: 15px;” global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

              The length of time for which data is stored and retained varies according to the purpose for which the information is processed. Where there is no specific legal requirement, data will be stored and retained only for the minimum period necessary for the purposes that gave rise to its collection or subsequent processing, after which it will be deleted.<\/p>\n

              [\/et_pb_accordion_item][et_pb_accordion_item title=”Is your data handled safely?” _builder_version=”4.27.5″ custom_margin=”10px||10px|” custom_margin_tablet=”10px|||10px” custom_margin_phone=”10px|||10px” custom_padding_tablet=”20px|||” custom_padding_phone=”20px|||” hover_enabled=”0″ custom_css_toggle_content=”position: relative; ||margin-top: 13px;||margin-left: -18px;||margin-right: -18px;||margin-bottom: -19px;||background-color: #ffffff;||padding: 15px;” global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

              ML is committed to guaranteeing the security of your data. To this end, it has adopted various technical and organisational security measures in order to protect the personal data you provide against disclosure, loss, misuse, alteration, processing or unauthorised access, as well as against any other form of unlawful processing. <\/p>\n

              ML requires its subcontractors and partners to adopt security measures equivalent to those it applies itself. Notwithstanding the security measures adopted by ML, users should take additional security measures, namely ensuring that they use equipment and browsers that are up to date in terms of security and appropriately configured, with an active firewall, antivirus and anti-spyware software, and should verify the authenticity of the websites they visit, avoiding websites whose reputation they do not trust.<\/p>\n

              [\/et_pb_accordion_item][et_pb_accordion_item title=”In what situations can your data be shared?” _builder_version=”4.27.5″ custom_margin=”10px||10px|” custom_margin_tablet=”10px|||10px” custom_margin_phone=”10px|||10px” custom_padding_tablet=”20px|||” custom_padding_phone=”20px|||” hover_enabled=”0″ custom_css_toggle_content=”position: relative; ||margin-top: 13px;||margin-left: -18px;||margin-right: -18px;||margin-bottom: -19px;||background-color: #ffffff;||padding: 15px;” global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

              ML acknowledges that it may disclose User data in the context of merger, acquisition and\/or incorporation processes in which it is involved; such disclosure shall not be regarded as a transfer of data to third parties, nor will it constitute subcontracted processing.<\/p>\n

              ML may also transmit data to third parties in the context of investigations, inquiries and judicial and\/or administrative proceedings, or proceedings of a similar nature, provided there is a judicial order to that effect.<\/p>\n

              [\/et_pb_accordion_item][et_pb_accordion_item title=”Social Networks” _builder_version=”4.27.5″ custom_margin=”10px||10px|” custom_margin_tablet=”10px|||10px” custom_margin_phone=”10px|||10px” custom_padding_tablet=”20px|||” custom_padding_phone=”20px|||” hover_enabled=”0″ custom_css_toggle_content=”position: relative; ||margin-top: 13px;||margin-left: -18px;||margin-right: -18px;||margin-bottom: -19px;||background-color: #ffffff;||padding: 15px;” global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n

              ML’s social network pages are managed by ML itself, having been created to provide a space for sharing information about the company and the public service it provides. News, launches and Metro brand activities are also shared there.<\/p>\n

              ML advises that it does not guarantee a response to every question or query raised on these pages.<\/p>\n

              Likewise, ML is not responsible for third-party content published on these pages.<\/p>\n

              To make good use of these pages, all users must comply with the general rules of the respective social networks and with ML’s terms of use. ML reserves the right to remove comments that may be inappropriate or offensive, and\/or comments relating to the following matters:<\/p>\n