[\/et_pb_text][et_pb_text disabled_on=”on|on|on” _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”||25px||false|false” disabled=”on” global_colors_info=”{}”]<\/p>\n
A partir de agora, quem pretender viajar no Metro poder\u00e1 faz\u00ea-lo simplesmente aproximando o cart\u00e3o, o telem\u00f3vel ou o smartwahtch de pagamento contactless de um validador, e seguir viagem.<\/p>\n
Com o sistema Contactless, os passageiros do Metro de Lisboa n\u00e3o precisam mais de comprar antecipadamente viagens nas m\u00e1quinas de venda ou digitar c\u00f3digos para pagar as suas viagens. Basta aproximar o cart\u00e3o do validador e o pagamento ser\u00e1 efetuado automaticamente . Esta tecnologia oferece uma experi\u00eancia r\u00e1pida, segura e sem complica\u00e7\u00f5es, facilitando o fluxo nas esta\u00e7\u00f5es e reduzindo tempos de espera.
Al\u00e9m de pr\u00e1tico, o sistema Contactless do Metro de Lisboa \u00e9 extremamente seguro. As transa\u00e7\u00f5es s\u00e3o criptografadas e protegidas por m\u00faltiplas camadas de seguran\u00e7a, garantindo a prote\u00e7\u00e3o dos dados pessoais dos clientes. <\/p>\n
Nesta nova modalidade de pagamento, as viagens t\u00eam o custo normal de \u20ac1,65 por viagem (v\u00e1lida para toda a rede).<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Sec\u00e7\u00e3o V\u00eddeo tutorial + passe o cart\u00e3o, n\u00e3o a carteira” _builder_version=”4.21.0″ _module_preset=”default” background_color=”#250671″ custom_padding=”50px||50px||false|false” global_colors_info=”{}”][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” header_2_font=”|600|||||||” header_2_text_color=”#FFFFFF” custom_margin=”50px||50px||false|false” custom_margin_tablet=”25px||25px||false|false” custom_margin_phone=”15px||15px||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n
How to use?<\/h2>\n
[\/et_pb_text][et_pb_video src=”https:\/\/youtu.be\/EfGnaZS5pp4″ _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”||50px||false|false” custom_margin_tablet=”||25px||false|false” custom_margin_phone=”||15px||false|false” custom_margin_last_edited=”on|phone” db_limit_youtube_related_videos_to_same_channel=”on” global_colors_info=”{}”][\/et_pb_video][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.metrolisboa.pt\/en\/wp-content\/uploads\/sites\/3\/2023\/07\/passe-o-cartao_UK_MAVT_2-1.jpg” title_text=”passe-o-cartao_UK_MAVT_2″ _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”105px||50px||false|false” custom_margin_tablet=”25px||25px||false|false” custom_margin_phone=”25px||15px||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Sec\u00e7\u00e3o FAQs” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”25px||50px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” header_2_font=”|600|||||||” header_2_text_color=”#230871″ custom_margin=”||25px||false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n
Frequently asked questions (FAQ)<\/h2>\n
[\/et_pb_text][et_pb_toggle title=”Q1. What does it mean to use a contactless bank card to travel on public transport?” open_toggle_text_color=”#250671″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#250671″ open_icon_color=”#250671″ open_toggle_background_color_last_edited=”off|tablet” admin_label=”Q1. What does it mean to use a contactless bank card to travel on public transport?” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#250671″ title_level=”h3″ body_text_color=”#250671″ custom_margin=”||5px||false|false” border_width_all=”1px” border_color_all=”#9aca3c” global_colors_info=”{}” open_toggle_background_color__hover_enabled=”on|hover” open_toggle_background_color__hover=”#FFFFFF” closed_toggle_background_color__hover_enabled=”on|hover” closed_toggle_background_color__hover=”#b4c98d”]<\/p>\n
It means you can travel with a contactless bank card, either physical or virtual (through smartphone\/smartwatch technology such as Apple Pay or Google Pay), without having to pre-purchase any ticket.<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”Q2. What is the advantage of using the contactless payment card to travel on the Lisbon Metro? ” open_toggle_text_color=”#250671″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#250671″ open_icon_color=”#250671″ open_toggle_background_color_last_edited=”off|tablet” admin_label=”Q2. What is the advantage of using the contactless payment card to travel on the Lisbon Metro? ” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#250671″ title_level=”h3″ body_text_color=”#250671″ custom_margin=”||5px||false|false” border_width_all=”1px” border_color_all=”#9aca3c” global_colors_info=”{}” open_toggle_background_color__hover_enabled=”on|hover” open_toggle_background_color__hover=”#FFFFFF” closed_toggle_background_color__hover_enabled=”on|hover” closed_toggle_background_color__hover=”#b4c98d”]<\/p>\n
The advantage is that you can ride the Lisbon Metro without the inconvenience of having to purchase a ticket in advance. Simply tap your card on the gate validator to pay for your fare and open the gate.<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”Q3. Where can it be used? ” open_toggle_text_color=”#250671″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#250671″ open_icon_color=”#250671″ open_toggle_background_color_last_edited=”off|tablet” admin_label=”Q3. Where can it be used? ” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#250671″ title_level=”h3″ body_text_color=”#250671″ custom_margin=”||5px||false|false” border_width_all=”1px” border_color_all=”#9aca3c” global_colors_info=”{}” open_toggle_background_color__hover_enabled=”on|hover” open_toggle_background_color__hover=”#FFFFFF” closed_toggle_background_color__hover_enabled=”on|hover” closed_toggle_background_color__hover=”#b4c98d”]<\/p>\n
On the entire Lisbon Metro network.<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”Q4. Who is it for?” open_toggle_text_color=”#250671″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#250671″ open_icon_color=”#250671″ open_toggle_background_color_last_edited=”off|tablet” admin_label=”Q4. Who is it for?” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#250671″ title_level=”h3″ body_text_color=”#250671″ custom_margin=”||5px||false|false” border_width_all=”1px” border_color_all=”#9aca3c” global_colors_info=”{}” open_toggle_background_color__hover_enabled=”on|hover” open_toggle_background_color__hover=”#FFFFFF” closed_toggle_background_color__hover_enabled=”on|hover” closed_toggle_background_color__hover=”#b4c98d”]<\/p>\n
For anyone with a contactless bank card who wants to make an occasional (single) ride on the Lisbon Metro network.<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”Q5. How much does a single ride cost?” open_toggle_text_color=”#250671″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#250671″ open_icon_color=”#250671″ open_toggle_background_color_last_edited=”off|tablet” admin_label=”Q5: How much does a single ride cost?” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#250671″ title_level=”h3″ body_text_color=”#250671″ custom_margin=”||5px||false|false” hover_enabled=”0″ border_width_all=”1px” border_color_all=”#9aca3c” global_colors_info=”{}” open_toggle_background_color__hover_enabled=”on|hover” open_toggle_background_color__hover=”#FFFFFF” closed_toggle_background_color__hover_enabled=”on|hover” closed_toggle_background_color__hover=”#b4c98d” sticky_enabled=”0″]<\/p>\n
Each ride costs \u20ac1.92 and allows for travel throughout the entire Metro network.<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”Q6. How is it used? ” open_toggle_text_color=”#250671″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#250671″ open_icon_color=”#250671″ open_toggle_background_color_last_edited=”off|tablet” admin_label=”Q6. How is it used? ” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#250671″ title_level=”h3″ body_text_color=”#250671″ custom_margin=”||5px||false|false” border_width_all=”1px” border_color_all=”#9aca3c” global_colors_info=”{}” open_toggle_background_color__hover_enabled=”on|hover” open_toggle_background_color__hover=”#FFFFFF” closed_toggle_background_color__hover_enabled=”on|hover” closed_toggle_background_color__hover=”#b4c98d”]<\/p>\n
Simply swipe your contactless (physical\/virtual) payment card over the validator, wait for a success message, a green light and a beep, and the gates will open.<\/p>\n
Remember to remove your card from your wallet before tapping it.<\/p>\n
![\"\"](\"https:\/\/www.metrolisboa.pt\/en\/wp-content\/uploads\/sites\/3\/2023\/07\/passe-o-cartao_UK_MAVT_2-300x225.jpg\")
<\/p>\n
<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”Q7. Can I use Apple Pay or Google Pay with my smartphone or smartwatch? ” open_toggle_text_color=”#250671″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#250671″ open_icon_color=”#250671″ open_toggle_background_color_last_edited=”off|tablet” admin_label=”Q7. Can I use Apple Pay or Google Pay with my smartphone or smartwatch? ” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#250671″ title_level=”h3″ body_text_color=”#250671″ custom_margin=”||5px||false|false” border_width_all=”1px” border_color_all=”#9aca3c” global_colors_info=”{}” open_toggle_background_color__hover_enabled=”on|hover” open_toggle_background_color__hover=”#FFFFFF” closed_toggle_background_color__hover_enabled=”on|hover” closed_toggle_background_color__hover=”#b4c98d”]<\/p>\n
Yes, as long as you have activated them with a VISA, VPAY or Mastercard. If you use one of these devices, make sure it\u2019s charged in the exit validation gate, or you will be considered a passenger without a ticket subject to the legally established penalties.<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”Q8. May I use my contactless payment card on any card reader? ” open_toggle_text_color=”#250671″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#250671″ open_icon_color=”#250671″ open_toggle_background_color_last_edited=”off|tablet” admin_label=”Q8. May I use my contactless payment card on any card reader? ” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#250671″ title_level=”h3″ body_text_color=”#250671″ custom_margin=”||5px||false|false” hover_enabled=”0″ border_width_all=”1px” border_color_all=”#9aca3c” global_colors_info=”{}” open_toggle_background_color__hover_enabled=”on|hover” open_toggle_background_color__hover=”#FFFFFF” closed_toggle_background_color__hover_enabled=”on|hover” closed_toggle_background_color__hover=”#b4c98d” sticky_enabled=”0″]<\/p>\n
Yes.<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”Q9. Can I use the same contactless payment card to pay for more than one passenger? ” open_toggle_text_color=”#250671″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#250671″ open_icon_color=”#250671″ open_toggle_background_color_last_edited=”off|tablet” admin_label=”Q9. Can I use the same contactless payment card to pay for more than one passenger? ” _builder_version=”4.25.1″ _module_preset=”default” title_text_color=”#250671″ title_level=”h3″ body_text_color=”#250671″ custom_margin=”||5px||false|false” border_width_all=”1px” border_color_all=”#9aca3c” global_colors_info=”{}” open_toggle_background_color__hover_enabled=”on|hover” open_toggle_background_color__hover=”#FFFFFF” closed_toggle_background_color__hover_enabled=”on|hover” closed_toggle_background_color__hover=”#b4c98d”]<\/p>\n
No. It is mandatory to validate one card per passenger.<\/p>\n
Each card or mobile device can only be used by one person per ride; group use is not permitted.<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”Q10. Can I use indistinctly the physical or the virtual version of the same card? ” open_toggle_text_color=”#250671″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#250671″ open_icon_color=”#250671″ open_toggle_background_color_last_edited=”off|tablet” admin_label=”Q10. Can I use indistinctly the physical or the virtual version of the same card? ” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#250671″ title_level=”h3″ body_text_color=”#250671″ custom_margin=”||5px||false|false” border_width_all=”1px” border_color_all=”#9aca3c” global_colors_info=”{}” open_toggle_background_color__hover_enabled=”on|hover” open_toggle_background_color__hover=”#FFFFFF” closed_toggle_background_color__hover_enabled=”on|hover” closed_toggle_background_color__hover=”#b4c98d”]<\/p>\n
Yes, the fare is determined based on the entry validity. However, you must use the same card to validate the same ride (entry and exit). The card you used to validate your entry must also be used to validate your exit. The same is true for smartphones and smartwatches.<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”Q11. How do I know if my payment card is contactless? ” open_toggle_text_color=”#250671″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#250671″ open_icon_color=”#250671″ open_toggle_background_color_last_edited=”off|tablet” admin_label=”Q11. How do I know if my payment card is contactless? ” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#250671″ title_level=”h3″ body_text_color=”#250671″ custom_margin=”||5px||false|false” border_width_all=”1px” border_color_all=”#9aca3c” global_colors_info=”{}” open_toggle_background_color__hover_enabled=”on|hover” open_toggle_background_color__hover=”#FFFFFF” closed_toggle_background_color__hover_enabled=”on|hover” closed_toggle_background_color__hover=”#b4c98d”]<\/p>\n
Most contactless bank cards feature a contactless symbol![\"s\u00edmbolo](\"https:\/\/www.bportugal.pt\/sites\/default\/files\/styles\/content_150\/public\/imagens\/group\/image_contactless_0.png\")
. However, some contactless cards may still be unsuitable for this use. If this is the case, we advise you to contact your bank..<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”Q12. Which contactless cards can be used?” open_toggle_text_color=”#250671″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#250671″ open_icon_color=”#250671″ open_toggle_background_color_last_edited=”off|tablet” admin_label=”Q12. Which contactless cards can be used?” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#250671″ title_level=”h3″ body_text_color=”#250671″ custom_margin=”||5px||false|false” border_width_all=”1px” border_color_all=”#9aca3c” global_colors_info=”{}” open_toggle_background_color__hover_enabled=”on|hover” open_toggle_background_color__hover=”#FFFFFF” closed_toggle_background_color__hover_enabled=”on|hover” closed_toggle_background_color__hover=”#b4c98d”]<\/p>\n
Cards accepted in the Lisbon Metro are: VISA, VPAY, Electron and Mastercard.<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”Q13. Can I still travel if the validation of my contactless payment card was not successful?” open_toggle_text_color=”#250671″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#250671″ open_icon_color=”#250671″ open_toggle_background_color_last_edited=”off|tablet” admin_label=”Q13. Can I still travel if the validation of my contactless payment card was not successful?” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#250671″ title_level=”h3″ body_text_color=”#250671″ custom_margin=”||5px||false|false” border_width_all=”1px” border_color_all=”#9aca3c” global_colors_info=”{}” open_toggle_background_color__hover_enabled=”on|hover” open_toggle_background_color__hover=”#FFFFFF” closed_toggle_background_color__hover_enabled=”on|hover” closed_toggle_background_color__hover=”#b4c98d”]<\/p>\n
No. To be able to travel you have to get an accepted validation (green light). The message “Passe por favor” will appear on the screen.<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”Q14. How do I prove that I have successfully validated with the contactless bank card?” open_toggle_text_color=”#250671″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#250671″ open_icon_color=”#250671″ open_toggle_background_color_last_edited=”off|tablet” admin_label=”Q14. How do I prove that I have successfully validated with the contactless bank card?” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#250671″ title_level=”h3″ body_text_color=”#250671″ custom_margin=”||5px||false|false” border_width_all=”1px” border_color_all=”#9aca3c” global_colors_info=”{}” open_toggle_background_color__hover_enabled=”on|hover” open_toggle_background_color__hover=”#FFFFFF” closed_toggle_background_color__hover_enabled=”on|hover” closed_toggle_background_color__hover=”#b4c98d”]<\/p>\n
If validations fail (red light), save the error code displayed on the validator screen for reference in future contacts with Customer Support (213500115).<\/p>\n
The Lisbon Metro network is a closed system, which means that you must always validate your card to get in and out. In addition, ticket inspectors are equipped with control terminals to check when and where the validation occurred.<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”Q15. Must I show my payment card to any identified ticket inspector? ” open_toggle_text_color=”#250671″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#250671″ open_icon_color=”#250671″ open_toggle_background_color_last_edited=”off|tablet” admin_label=”Q15. Must I show my payment card to any identified ticket inspector? ” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#250671″ title_level=”h3″ body_text_color=”#250671″ custom_margin=”||5px||false|false” border_width_all=”1px” border_color_all=”#9aca3c” global_colors_info=”{}” open_toggle_background_color__hover_enabled=”on|hover” open_toggle_background_color__hover=”#FFFFFF” closed_toggle_background_color__hover_enabled=”on|hover” closed_toggle_background_color__hover=”#b4c98d”]<\/p>\n
Yes. If you don\u2019t present your payment card for the inspector to confirm your successful validation, you will be considered as travelling without a ticket and could face legal penalties.<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”Q16. Why am I unable to use my contactless bank card after it worked the first time?” open_toggle_text_color=”#250671″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#250671″ open_icon_color=”#250671″ open_toggle_background_color_last_edited=”off|tablet” admin_label=”Q16. Why am I unable to use my contactless bank card after it worked the first time?” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#250671″ title_level=”h3″ body_text_color=”#250671″ custom_margin=”||5px||false|false” border_width_all=”1px” border_color_all=”#9aca3c” global_colors_info=”{}” open_toggle_background_color__hover_enabled=”on|hover” open_toggle_background_color__hover=”#FFFFFF” closed_toggle_background_color__hover_enabled=”on|hover” closed_toggle_background_color__hover=”#b4c98d”]<\/p>\n
Possible reasons include:<\/p>\n
– The card has expired;
– The card is damaged;
– The card is on a deny list (card not activated, lost, stolen, in debt\u2026).<\/p>\n
For more information, check with Customer Support (Tel: +351\u00a0213\u00a0500 115) or your bank.<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”Q17. If my card is on the deny list does it mean I won\u2019t be able to use it for other purchases?” open_toggle_text_color=”#250671″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#250671″ open_icon_color=”#250671″ open_toggle_background_color_last_edited=”off|tablet” admin_label=”Q17. If my card is on the deny list does it mean I won\u2019t be able to use it for other purchases?” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#250671″ title_level=”h3″ body_text_color=”#250671″ custom_margin=”||5px||false|false” border_width_all=”1px” border_color_all=”#9aca3c” global_colors_info=”{}” open_toggle_background_color__hover_enabled=”on|hover” open_toggle_background_color__hover=”#FFFFFF” closed_toggle_background_color__hover_enabled=”on|hover” closed_toggle_background_color__hover=”#b4c98d”]<\/p>\n
No, the deny list is specific to the Lisbon Metro system and does not block your card, it only prevents it from being used in the Metro network until the situation is clarified or pending payments settled.<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”Q18. How do I remove my card from a deny list?” open_toggle_text_color=”#250671″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#250671″ open_icon_color=”#250671″ open_toggle_background_color_last_edited=”off|tablet” admin_label=”Q18. How do I remove my card from a deny list?” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#250671″ title_level=”h3″ body_text_color=”#250671″ custom_margin=”||5px||false|false” border_width_all=”1px” border_color_all=”#9aca3c” global_colors_info=”{}” open_toggle_background_color__hover_enabled=”on|hover” open_toggle_background_color__hover=”#FFFFFF” closed_toggle_background_color__hover_enabled=”on|hover” closed_toggle_background_color__hover=”#b4c98d”]<\/p>\n
If your card has been blacklisted due to non-payment, all you have to do is rectify the situation. When outstanding payments are settled, the system checks the situation automatically and removes the card from the blacklist. Hold your card against the validator as soon as your account has a positive balance; even if it displays a red light at first, this will begin an automatic debt recovery operation that, if successful, will allow you to travel again at the next attempt.<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”Q19. How can I get proof of payment?” open_toggle_text_color=”#250671″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#250671″ open_icon_color=”#250671″ open_toggle_background_color_last_edited=”off|tablet” admin_label=”Q19. How can I get proof of payment?” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#250671″ title_level=”h3″ body_text_color=”#250671″ custom_margin=”||5px||false|false” border_width_all=”1px” border_color_all=”#9aca3c” global_colors_info=”{}” open_toggle_background_color__hover_enabled=”on|hover” open_toggle_background_color__hover=”#FFFFFF” closed_toggle_background_color__hover_enabled=”on|hover” closed_toggle_background_color__hover=”#b4c98d”]<\/p>\n
The transaction will later appear on your bank statement. To access your travel details use MyTrips<\/a>. By accessing this portal, you will be redirected to a third-party website. To understand how your data will be handled, please read the privacy statement on that website.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Q20. Do I need to register to use the portal?” open_toggle_text_color=”#250671″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#250671″ open_icon_color=”#250671″ open_toggle_background_color_last_edited=”off|tablet” admin_label=”Q20. Do I need to register to use the portal?” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#250671″ title_level=”h3″ body_text_color=”#250671″ custom_margin=”||5px||false|false” border_width_all=”1px” border_color_all=”#9aca3c” global_colors_info=”{}” open_toggle_background_color__hover_enabled=”on|hover” open_toggle_background_color__hover=”#FFFFFF” closed_toggle_background_color__hover_enabled=”on|hover” closed_toggle_background_color__hover=”#b4c98d”]<\/p>\n No.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Q21. How is the transaction described on my bank statement?” open_toggle_text_color=”#250671″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#250671″ open_icon_color=”#250671″ open_toggle_background_color_last_edited=”off|tablet” admin_label=”Q21. How is the transaction described on my bank statement?” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#250671″ title_level=”h3″ body_text_color=”#250671″ custom_margin=”||5px||false|false” border_width_all=”1px” border_color_all=”#9aca3c” global_colors_info=”{}” open_toggle_background_color__hover_enabled=”on|hover” open_toggle_background_color__hover=”#FFFFFF” closed_toggle_background_color__hover_enabled=”on|hover” closed_toggle_background_color__hover=”#b4c98d”]<\/p>\n You will see the payment on your bank statement with the description ‘Metropolitano de Lisboa E.P.E.\/ Amount\/ Date.’<\/p>\n It will appear as a separate transaction for each journey, or as an aggregation of journeys if fare optimization is applied.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Q22. Why do I occasionally receive bank notifications about Metro charges whose amounts I do not recognise?” open_toggle_text_color=”#250671″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#250671″ open_icon_color=”#250671″ open_toggle_background_color_last_edited=”off|tablet” admin_label=”Q22. Why do I occasionally receive bank notifications about Metro charges whose amounts I do not recognise?” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#250671″ title_level=”h3″ body_text_color=”#250671″ custom_margin=”||5px||false|false” border_width_all=”1px” border_color_all=”#9aca3c” global_colors_info=”{}” open_toggle_background_color__hover_enabled=”on|hover” open_toggle_background_color__hover=”#FFFFFF” closed_toggle_background_color__hover_enabled=”on|hover” closed_toggle_background_color__hover=”#b4c98d”]<\/p>\n Pre-authorizations may be performed on a periodic basis after card validation to ensure that the card has a positive balance and can be used for travel. If necessary, the bank sends a notification with the pre-authorisation details. The sum in question will not be charged, only the rides taken on the Lisbon Metro network during the day.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Q23. When are the travel fees charged? ” open_toggle_text_color=”#250671″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#250671″ open_icon_color=”#250671″ open_toggle_background_color_last_edited=”off|tablet” admin_label=”Q23. When are the travel fees charged? ” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#250671″ title_level=”h3″ body_text_color=”#250671″ custom_margin=”||5px||false|false” border_width_all=”1px” border_color_all=”#9aca3c” global_colors_info=”{}” open_toggle_background_color__hover_enabled=”on|hover” open_toggle_background_color__hover=”#FFFFFF” closed_toggle_background_color__hover_enabled=”on|hover” closed_toggle_background_color__hover=”#b4c98d”]<\/p>\n The travel fees are charged at the end of each day of travel.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Q24. Are there any additional charges for using the payment card?” open_toggle_text_color=”#250671″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#250671″ open_icon_color=”#250671″ open_toggle_background_color_last_edited=”off|tablet” admin_label=”Q24. Are there any additional charges for using the payment card?” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#250671″ title_level=”h3″ body_text_color=”#250671″ custom_margin=”||5px||false|false” border_width_all=”1px” border_color_all=”#9aca3c” global_colors_info=”{}” open_toggle_background_color__hover_enabled=”on|hover” open_toggle_background_color__hover=”#FFFFFF” closed_toggle_background_color__hover_enabled=”on|hover” closed_toggle_background_color__hover=”#b4c98d”]<\/p>\n No additional charges, you only pay for the journeys.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Q25. Is this payment method safe? ” open_toggle_text_color=”#250671″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#250671″ open_icon_color=”#250671″ open_toggle_background_color_last_edited=”off|tablet” admin_label=”Q25. Is this payment method safe? ” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#250671″ title_level=”h3″ body_text_color=”#250671″ custom_margin=”||5px||false|false” border_width_all=”1px” border_color_all=”#9aca3c” global_colors_info=”{}” open_toggle_background_color__hover_enabled=”on|hover” open_toggle_background_color__hover=”#FFFFFF” closed_toggle_background_color__hover_enabled=”on|hover” closed_toggle_background_color__hover=”#b4c98d”]<\/p>\n Yes. Payments are completely safe and are processed by companies recognized by VISA and Mastercard to the highest certification standards.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Q26. What if I have any doubts or suggestions? ” open_toggle_text_color=”#250671″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#250671″ open_icon_color=”#250671″ open_toggle_background_color_last_edited=”off|tablet” admin_label=”Q26. What if I have any doubts or suggestions? ” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#250671″ title_level=”h3″ body_text_color=”#250671″ custom_margin=”||5px||false|false” border_width_all=”1px” border_color_all=”#9aca3c” global_colors_info=”{}” open_toggle_background_color__hover_enabled=”on|hover” open_toggle_background_color__hover=”#FFFFFF” closed_toggle_background_color__hover_enabled=”on|hover” closed_toggle_background_color__hover=”#b4c98d”]<\/p>\n For further questions or suggestions please contact:<\/p>\n Metro Lisboa Call Centre 213500115;<\/p>\n atendimento@metrolisboa.pt.<\/p>\n <\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Q27. How is my personal data handled? ” open_toggle_text_color=”#250671″ open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#250671″ open_icon_color=”#250671″ open_toggle_background_color_last_edited=”off|tablet” admin_label=”Q27. How is my personal data handled? ” _builder_version=”4.21.0″ _module_preset=”default” title_text_color=”#250671″ title_level=”h3″ body_text_color=”#250671″ custom_margin=”||5px||false|false” border_width_all=”1px” border_color_all=”#9aca3c” global_colors_info=”{}” open_toggle_background_color__hover_enabled=”on|hover” open_toggle_background_color__hover=”#FFFFFF” closed_toggle_background_color__hover_enabled=”on|hover” closed_toggle_background_color__hover=”#b4c98d”]<\/p>\n The Lisbon Metro is responsible for processing your data, and the information from your contactless cards is used for customer support, customer management, providing travel information, and preventing fraud. This data processing is based on the transport service contract that you entered into with the Lisbon Metro.<\/p>\n Your data may also be used by partners who have implemented and enabled contactless technology for our services. Additionally, it may be disclosed to Judicial, Police, or Administrative Authorities as required by law.<\/p>\n The Lisbon Metro has implemented the necessary organizational and technical measures to ensure the security of your data and complies with the applicable data protection laws when processing it.<\/p>\n For more information on how we use your data, please review our privacy policy here<\/a>, as well as the privacy policies of our partners at Indra<\/a> and Littlepay<\/a>.<\/p>\n <\/p>\n [\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Tap to ride with contactless The easy, secure way to pay your fare. Metropolitan Lisbon, in partnership with Visa, Indra, Cybersource, Littlepay, and Unicre, now offers contactless payments at the validation gates of all stations, in a project aimed at revolutionizing the lives of occasional Metro users.A partir de agora, quem pretender viajar no Metro […]<\/p>\n","protected":false},"author":1,"featured_media":67207,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[],"tags":[],"class_list":["post-67122","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\n