Service changes - Metropolitano de Lisboa, EPE - English<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.metrolisboa.pt\/en\/2020\/03\/18\/covid-19-service-changes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service changes - Metropolitano de Lisboa, EPE - English\" \/>\n<meta property=\"og:description\" content=\"In compliance with the contingency plan to combat the COVID-19 outbreak, in addition to the\u00a0previously announced measures, Metropolitano de Lisboa will suspend some services in the coming days to guarantee the safety of customers and employees. 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{"id":63041,"date":"2020-03-18T17:35:13","date_gmt":"2020-03-18T17:35:13","guid":{"rendered":"https:\/\/www.metrolisboa.pt\/en\/?p=63041"},"modified":"2020-03-18T17:38:57","modified_gmt":"2020-03-18T17:38:57","slug":"covid-19-service-changes","status":"publish","type":"post","link":"https:\/\/www.metrolisboa.pt\/en\/2020\/03\/18\/covid-19-service-changes\/","title":{"rendered":"Service changes"},"content":{"rendered":"

Follow this page to know all the measures that Metropolitano de LIsboa will implement in compliance with the Contingency Plan to combat the COVID-19 Pandemic.<\/p>\n

Customer Service
\n<\/strong>(Measures in effect from March 16)<\/em><\/p>\n

The following Customer services will be closed:<\/strong><\/p>\n

Points of sale <\/strong>(ticket offices) \u2013 service closed;
\nTickets will only be sold at Ticket Vending Machines;
\nMetropolitano de Lisboa recommends the use of bank cards for machine payments.<\/p>\n

Customer Care Spaces
\n<\/strong>Campo Grande \u2013 closed;
\nMarqu\u00eas de Pombal \u2013 closed<\/p>\n

Lisboa Viva card <\/strong>\u00a0\u2013 service closed;<\/p>\n

Lost and Found<\/strong>\u00a0\u2013 service closed.<\/p>\n

Fines Collection Office<\/strong> \u2013 service closed;
\nAs an alternative, fines can be payed by ATM reference number.<\/p>\n

Complaints Books<\/strong> \u2013 unavailable;
\nMetropolitano de Lisboa recommends submitting complaints through the\u00a0online Complaints Book<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"