﻿{"id":71995,"date":"2026-11-10T15:11:35","date_gmt":"2026-11-10T15:11:35","guid":{"rendered":"https:\/\/www.metrolisboa.pt\/en\/?p=71995"},"modified":"2026-11-10T15:11:35","modified_gmt":"2026-11-10T15:11:35","slug":"your-wallet-holds-more-cards-than-you-think-the-validator-only-needs-one","status":"publish","type":"post","link":"https:\/\/www.metrolisboa.pt\/en\/2026\/11\/10\/your-wallet-holds-more-cards-than-you-think-the-validator-only-needs-one\/","title":{"rendered":"Your wallet holds more cards than you think. The validator only needs one."},"content":{"rendered":"<p><strong>Your wallet holds more cards than you think. The validator only needs one.<\/strong><\/p>\n<p>Many passengers validate their journey by holding their whole wallet up to the validator, instead of taking out just the card they want to use. When several cards or payment methods are near the reader, the validator may detect and validate the first card it identifies. If this is not the card you intended to use, that card may be charged.<\/p>\n<p><strong>How can I avoid this?<\/strong><\/p>\n<ul>\n<li>Take out the card you want to use before holding it to the validator;<\/li>\n<li>Keep any other cards and your wallet away from the validator;<\/li>\n<li>At the exit, use the same card you used to validate your entry;<\/li>\n<li>Each passenger must use with their own card or device, even if the bank account is shared.<\/li>\n<\/ul>\n<p><strong>I validated with the wrong card. What now?<\/strong><\/p>\n<p>If the validation was successful using a valid payment method, the journey will be charged to that card, even if it was not the one you intended to use. The best way to avoid this is to take out the card you want to use before validating your journey.<\/p>\n<p><strong>I noticed a charge a few days after my journey. Is this normal?<\/strong><\/p>\n<p>Yes. The charge is not processed immediately. Once your journey is complete, the payment is processed automatically. Depending on the processing times of the organisations involved, the charge may appear on your bank statement at a later date<\/p>\n<p><strong>I use my phone or smartwatch to validate. Why doesn\u2019t the number match the one on my card?<\/strong><\/p>\n<p>When you validate with a digital device, a unique device identifier is used. This is different from the number printed on your physical card. You can find this number in the virtual card settings on your device.<\/p>\n<p>If you have any questions, please contact our Customer Service Centre on <strong>213 500 115<\/strong> or by email at <strong><a href=\"mailto:atendimento@metrolisboa.pt\">atendimento@metrolisboa.pt<\/a><\/strong>.<\/p>\n<p><strong>Tap your card, not your wallet.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Your wallet holds more cards than you think. The validator only needs one. Many passengers validate their journey by holding their whole wallet up to the validator, instead of taking out just the card they want to use. When several cards or payment methods are near the reader, the validator may detect and validate the [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":71996,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-71995","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sem-categoria"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Your wallet holds more cards than you think. 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