{"id":461,"date":"2018-02-19T15:56:56","date_gmt":"2018-02-19T15:56:56","guid":{"rendered":"http:\/\/www.metrolisboa.pt\/institucional\/?page_id=461"},"modified":"2024-10-02T10:30:13","modified_gmt":"2024-10-02T10:30:13","slug":"sustentabilidade","status":"publish","type":"page","link":"https:\/\/www.metrolisboa.pt\/institucional\/conhecer\/sustentabilidade\/","title":{"rendered":"Sustentabilidade"},"content":{"rendered":"

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Sustentabilidade<\/h1>\n

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A sustentabilidade \u00e9 um compromisso assumido pelo Metropolitano de Lisboa, quer no que respeita \u00e0 sustentabilidade da pr\u00f3pria Empresa, quer relativamente \u00e0 sustentabilidade da envolvente onde a mesma atua.\u00a0 Assim sendo o Metro atua em duas vertentes distintas, a interna e a externa; e nas tr\u00eas dimens\u00f5es da sustentabilidade: econ\u00f3mica, ambiental e social.<\/p>\n

Auscultando os seus stakeholders, conhecendo os seus requisitos e envolvendo-os, o Metro define e implementa pr\u00e1ticas sustent\u00e1veis com vista a garantir a sua sustentabilidade econ\u00f3mica e da sua envolvente, distribuindo valor para os seus fornecedores, clientes e comunidade, contribuindo ativamente para a descarboniza\u00e7\u00e3o da economia e valorizando os seus recursos humanos, enquanto colaboradores da empresa e seres humanos.<\/p>\n

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O Metropolitano de Lisboa, na sequ\u00eancia das disposi\u00e7\u00f5es legais e estatut\u00e1rias aplic\u00e1veis, procedeu \u00e0 elabora\u00e7\u00e3o de um Relat\u00f3rio \u00danico de Gest\u00e3o, do qual consta a informa\u00e7\u00e3o financeira e n\u00e3o financeira da empresa.\u00a0<\/p>\n

Neste sentido, tem elaborado os seus Relat\u00f3rios de Gest\u00e3o Consolidados<\/a>\u00a0englobando a informa\u00e7\u00e3o das empresas do grupo, de acordo com as Diretrizes do IIRC \u2013 International Integrated Reporting Council e com as diretrizes do GRI Standards.<\/p>\n

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Declara\u00e7\u00e3o “Um Planeta, Um Plano”<\/h2>\n

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No dia 6 de Setembro de 2019, o Metropolitano de Lisboa esteve presente em Barcelona no F\u00f3rum de L\u00edderes, promovido pela Associa\u00e7\u00e3o Internacional de Transportes P\u00fablicos (UITP) da qual o Metropolitano de Lisboa \u00e9 membro associado h\u00e1 61 anos, ainda antes de iniciar o seu servi\u00e7o p\u00fablico.<\/p>\n

Mais de 40 organiza\u00e7\u00f5es de transporte p\u00fablico de 23 pa\u00edses, debateram temas relacionados com a mobilidade urbana sustent\u00e1vel, do qual resultou uma declara\u00e7\u00e3o comum sobre o combate \u00e0s altera\u00e7\u00f5es clim\u00e1ticas e o compromisso, por parte destes operadores de transporte, em fornecer solu\u00e7\u00f5es sustent\u00e1veis de mobilidade urbana a milh\u00f5es de passageiros de todo o mundo, com o objetivo urgente de redu\u00e7\u00e3o de gases de efeito estufa em 45% na pr\u00f3xima d\u00e9cada e a compensa\u00e7\u00e3o de emiss\u00f5es zero at\u00e9 2050.<\/p>\n

O F\u00f3rum de L\u00edderes da UITP, no qual o Metropolitano de Lisboa teve uma participa\u00e7\u00e3o ativa, apelou aos l\u00edderes pol\u00edticos para a implementa\u00e7\u00e3o de um plano configurado em quatro etapas distintas:<\/p>\n

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    \n
  1. Dar prioridade a ruas acess\u00edveis, seguras, respir\u00e1veis e caminh\u00e1veis, a partir do planeamento urbano;<\/li>\n
  2. Fortalecer o papel do transporte p\u00fablico como a espinha dorsal de todos os servi\u00e7os de mobilidade;<\/li>\n
  3. Garantir apoios financeiros para mais investimento em ve\u00edculos el\u00e9tricos e outros ve\u00edculos movidos a combust\u00edvel limpo, de forma a reduzir as emiss\u00f5es de gases prejudiciais ao ambiente;<\/li>\n
  4. Garantir que as fontes de energia renov\u00e1veis estejam acess\u00edveis e que s\u00e3o atribu\u00eddos apoios para a constru\u00e7\u00e3o de instala\u00e7\u00f5es de energia renov\u00e1vel.<\/li>\n<\/ol>\n

    O Metropolitano de Lisboa contribui, assim, de forma efetiva, para a sustentabilidade da \u00e1rea metropolitana em que se insere, ao proporcionar n\u00edveis adequados e com qualidade do servi\u00e7o de transporte p\u00fablico que diariamente presta aos seus clientes, com um reduzido impacto ambiental, otimizando, de forma adequada, os recursos dispon\u00edveis e contribuindo para a manuten\u00e7\u00e3o de um planeta mais verde.<\/p>\n

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    Objetivos de Desenvolvimento Sustent\u00e1vel (ODS)<\/h2>\n

    [\/et_pb_text][et_pb_text admin_label=”Intro” _builder_version=”4.16″ text_font_size=”1em” link_font_size=”1em” header_font_size=”1.5em” header_2_font_size=”1.5em” header_3_font_size=”1.25em” global_colors_info=”{}”]<\/p>\n

    \nO Metropolitano de Lisboa, enquanto Empresa socialmente respons\u00e1vel e vocacionada para a promo\u00e7\u00e3o da Sustentabilidade, assume o seu compromisso para com os seguintes Objetivos de Desenvolvimento Sustent\u00e1vel (ODS) e respetivas metas:<\/p>\n

    [\/et_pb_text][et_pb_divider show_divider=”off” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|15px||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb image=”https:\/\/www.metrolisboa.pt\/institucional\/wp-content\/uploads\/sites\/2\/2018\/05\/ODS-05.png” alt=”ODS 5 – Igualdade de G\u00e9nero” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n

    \nAlcan\u00e7ar a igualdade de g\u00e9nero e empoderar todas as mulheres e raparigas.<\/p>\n

    [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|15px||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb image=”https:\/\/www.metrolisboa.pt\/institucional\/wp-content\/uploads\/sites\/2\/2018\/05\/ODS-09.png” alt=”ODS 9 – Ind\u00fastria, inova\u00e7\u00e3o e infraestruturas” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n

    Construir infraestruturas resilientes, promover a industrializa\u00e7\u00e3o inclusiva e sustent\u00e1vel e fomentar a inova\u00e7\u00e3o.<\/p>\n

    [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|15px||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb image=”https:\/\/www.metrolisboa.pt\/institucional\/wp-content\/uploads\/sites\/2\/2018\/05\/ODS13.png” alt=”ODS 13 – A\u00e7\u00e3o clim\u00e1tica” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n

    \nAdotar medidas urgentes para combater as altera\u00e7\u00f5es clim\u00e1ticas e os seus impactos.<\/p>\n

    [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|15px||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb image=”https:\/\/www.metrolisboa.pt\/institucional\/wp-content\/uploads\/sites\/2\/2020\/04\/ODS-16.png” alt=”ODS 16 – Paz, Justi\u00e7a e Institui\u00e7\u00f5es Eficazes” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n

    Reduzir substancialmente a corrup\u00e7\u00e3o e o suborno em todas as suas formas.
    Desenvolver institui\u00e7\u00f5es eficazes, respons\u00e1veis e transparentes.<\/p>\n

    [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_divider show_divider=”off” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.16″ text_font_size=”1em” link_font_size=”1em” header_font_size=”1.5em” header_2_font_size=”1.5em” header_3_font_size=”1.25em” global_colors_info=”{}”]<\/p>\n

    \nA Agenda 2030 de Desenvolvimento Sustent\u00e1vel da ONU (Organiza\u00e7\u00e3o das Na\u00e7\u00f5es Unidas) estabeleceu um conjunto de 17 Objetivos de Desenvolvimento Sustent\u00e1vel (ver imagem<\/em>) que se traduz em 169 metas, a serem alcan\u00e7ados por todos os pa\u00edses at\u00e9 ao ano 2030, concorrendo todos para um objetivo comum de sustentabilidade mundial, centrado em cinco eixos de atua\u00e7\u00e3o:<\/p>\n

    Pessoas – Prosperidade – Planeta – Paz – Parcerias<\/strong><\/p>\n

    Perante estes factos, em julho de 2017, no F\u00f3rum Pol\u00edtico das Na\u00e7\u00f5es Unidas, o Governo Portugu\u00eas definiu como prioridades estrat\u00e9gicas, os seguintes ODS:<\/p>\n

      \n
    • Educa\u00e7\u00e3o de Qualidade (ODS4);<\/li>\n
    • Igualdade de g\u00e9nero (ODS5);<\/li>\n
    • Ind\u00fastria, Inova\u00e7\u00e3o e Infraestruturas (ODS9);<\/li>\n
    • Reduzir as Desigualdades (ODS10);<\/li>\n
    • A\u00e7\u00e3o Clim\u00e1tica (ODS13) e<\/li>\n
    • Proteger a Vida Marinha (ODS14).<\/li>\n<\/ul>\n

      [\/et_pb_text][et_pb_divider show_divider=”off” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_divider][et_pb_image src=”https:\/\/www.metrolisboa.pt\/institucional\/wp-content\/uploads\/sites\/2\/2018\/05\/TodosODS.png” alt=”Lista de Objetivos de Desenvolvimento Sustent\u00e1vel da ONU. 1: Erradicar a pobreza. 2: Erradicar a fome. 3: Sa\u00fade de qualidade. 4: Educa\u00e7\u00e3o de qualidade. 5: Igualdade de g\u00e9nero. 6: \u00c1gua pot\u00e1vel e saneamento. 7: Energias renov\u00e1veis e acess\u00edveis. 8: Trabalho digno e crescimento econ\u00f3mico. 9: Ind\u00fastria, inova\u00e7\u00e3o e infraestruturas. 10: Reduzir as desigualdades. 11: Cidades e comunidades sustent\u00e1veis. 12: Produ\u00e7\u00e3o e consumo sustent\u00e1veis. 13: A\u00e7\u00e3o clim\u00e1tica. 14: Proteger a vida marinha. 15: Proteger a vida terrestre. 16: Paz, justi\u00e7a e institui\u00e7\u00f5es eficazes. 17: Parcerias para a implementa\u00e7\u00e3o dos objetivos.” title_text=”Lista de Objetivos de Desenvolvimento Sustent\u00e1vel da ONU” align=”center” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” admin_label=”Imagem 17 Objetivos Desenvolvimentos Sustent\u00e1vel” _builder_version=”4.16″ always_center_on_mobile=”on” global_colors_info=”{}”][\/et_pb_image][et_pb_divider show_divider=”off” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ custom_margin=”20px||0px|||” global_colors_info=”{}”][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ custom_margin=”||||false|false” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_divider color=”#00a19b” _builder_version=”4.16″ custom_margin=”50px||12px||false|false” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ module_id=”politica” _builder_version=”4.16″ custom_margin=”|auto||auto|false|false” custom_padding=”||||false|false” global_colors_info=”{}” button_text_color__hover=”#FFFFFF” button_text_color__hover_enabled=”on|hover” button_text_color_last_edited=”on|desktop” button_bg_color__hover=”#250671″ button_bg_color__hover_enabled=”on|hover” button_border_color__hover=”#250671″ button_border_color__hover_enabled=”on|hover” button_border_radius__hover=”0″ button_border_radius__hover_enabled=”on” button_letter_spacing__hover=”1″ button_letter_spacing__hover_enabled=”on”][et_pb_column type=”1_3″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_button button_url=”#declaracao” button_text=”Declara\u00e7\u00e3o” button_alignment=”center” admin_label=”btn-espontanea” _builder_version=”4.16″ custom_button=”on” button_text_size=”1.12em” button_text_color=”#FFFFFF” button_bg_color=”#250671″ button_border_width=”1″ button_border_color=”#250671″ button_border_radius=”0″ button_letter_spacing=”0px” button_font=”Ubuntu||||||||” button_icon=”3||divi||400″ button_icon_color=”#FFFFFF” custom_margin=”|10px||10px|false|false” custom_padding=”10px|10px|10px|50px|false|false” animation_style=”slide” animation_direction=”left” animation_duration=”800ms” button_text_color_tablet=”” button_text_color_phone=”” button_text_color_last_edited=”on|desktop” custom_css_main_element=”width: 96%;||height: 100%;||margin: 0 2%;||text-align: left; 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      Pol\u00edtica de gest\u00e3o<\/h2>\n

      [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”|15px|||false|false” global_colors_info=”{}”]<\/p>\n

      A organiza\u00e7\u00e3o adotou a norma NP EN ISO 9001, efetuando uma abordagem de gest\u00e3o por processos. Para o efeito foram identificados os diversos processos que constituem a cadeia de valor da organiza\u00e7\u00e3o. A matriz de processos \u00e9 reavaliada periodicamente com vista a verificar da sua adequabilidade face a altera\u00e7\u00f5es, end\u00f3genas ou ex\u00f3genas, que tenham ocorrido. Cada um dos processos \u00e9 monitorizado atrav\u00e9s de indicadores de desempenho, sendo fixados objetivos anuais e feito o acompanhamento peri\u00f3dico ao longo do ano. Esta abordagem permite a identifica\u00e7\u00e3o eficaz e atempada de desvios na consecu\u00e7\u00e3o dos objetivos propostos, possibilitando a tomada de decis\u00f5es com vista \u00e0 sua corre\u00e7\u00e3o.<\/p>\n

      [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”|||15px|false|false” global_colors_info=”{}”]<\/p>\n

      A gest\u00e3o do desempenho ambiental baseia-se numa abordagem processo a processo, das diversas atividades a\u00ed executadas. Em cada processo s\u00e3o analisados os aspetos ambientais associados. Para cada aspeto ambiental considerado \u00e9 identificado o potencial impacte ambiental decorrente das atividades da organiza\u00e7\u00e3o. Estes impactes tanto podem ser positivos como negativos. A m\u00e9trica definida para avalia\u00e7\u00e3o dos impactes ambientais baseia-se no c\u00e1lculo da signific\u00e2ncia do impacto tendo em considera\u00e7\u00e3o a sua dura\u00e7\u00e3o, a \u00e1rea afetada e a intensidade, e na frequ\u00eancia ou probabilidade de ocorr\u00eancia do aspeto associado. Com base nestes resultados s\u00e3o definidas medidas de mitiga\u00e7\u00e3o dos impactes ambientais significativos negativos, e de potencia\u00e7\u00e3o dos positivos.<\/p>\n

      [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row make_equal=”on” _builder_version=”4.16″ custom_padding=”12px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”25px|25px|25px|” custom_padding_tablet=”” custom_padding_phone=”” custom_padding_last_edited=”on|desktop” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_divider color=”#00a19b” _builder_version=”4.16″ custom_margin=”-1px|-33px|12px||false|false” custom_padding=”|7px||||” global_colors_info=”{}”][\/et_pb_divider][et_pb_text admin_label=”Pol\u00edtica de gest\u00e3o ” _builder_version=”4.16″ text_font_size=”1em” link_font_size=”1em” header_font_size=”1.5em” header_2_font_size=”1.5em” header_3_font_size=”1.25em” global_colors_info=”{}”]<\/p>\n

      Pol\u00edtica de gest\u00e3o de qualidade e ambiente<\/h2>\n

      O sistema de gest\u00e3o de qualidade e ambiente rege-se por um conjunto de pressupostos definidos pelo CA e baseados nos princ\u00edpios gerais do ML:<\/p>\n

      [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ make_equal=”on” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”25px|25px|25px|” custom_padding_tablet=”” custom_padding_phone=”” custom_padding_last_edited=”on|desktop” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”A satisfa\u00e7\u00e3o do cliente como objetivo central” _builder_version=”4.16″ text_font_size=”1em” link_font_size=”1em” header_font_size=”1.5em” header_2_font_size=”1.5em” header_3_font_size=”1.25em” global_colors_info=”{}”]<\/p>\n

      A satisfa\u00e7\u00e3o do cliente como objetivo central<\/h3>\n

      Concebendo e mantendo um servi\u00e7o de transporte p\u00fablico de passageiros que d\u00ea resposta \u00e0s expetativas e necessidades dos nossos clientes e demais partes interessadas.<\/p>\n

      [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”25px|25px|25px|25px” custom_padding_tablet=”25px|25px|25px|0px” custom_padding_phone=”” custom_padding_last_edited=”on|phone” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Uma lideran\u00e7a empenhada e comprometida” _builder_version=”4.16″ text_font_size=”1em” link_font_size=”1em” header_font_size=”1.5em” header_2_font_size=”1.5em” header_3_font_size=”1.25em” global_colors_info=”{}”]<\/p>\n

      Uma lideran\u00e7a empenhada e comprometida<\/h3>\n

      Garantindo o alinhamento organizacional aos diversos n\u00edveis, definindo uma estrat\u00e9gia e objetivos claros para a organiza\u00e7\u00e3o e acompanhando a consecu\u00e7\u00e3o desses objetivos.<\/p>\n

      [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”25px||25px|25px” custom_padding_tablet=”25px|0px|25px|0px” custom_padding_phone=”” custom_padding_last_edited=”on|phone” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Responsabilidades partilhadas e claramente definidas” _builder_version=”4.16″ text_font_size=”1em” link_font_size=”1em” header_font_size=”1.5em” header_2_font_size=”1.5em” header_3_font_size=”1.25em” global_colors_info=”{}”]<\/p>\n

      Responsabilidades partilhadas e claramente definidas<\/h3>\n

      Definido responsabilidades claras aos v\u00e1rios n\u00edveis da organiza\u00e7\u00e3o e fornecendo os meios para que as responsabilidades possam ser assumidas.<\/p>\n

      [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ make_equal=”on” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”25px|25px|25px|” custom_padding_tablet=”” custom_padding_phone=”” custom_padding_last_edited=”on|desktop” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”O envolvimento e qualifica\u00e7\u00e3o das colaboradoras e dos colaboradores” _builder_version=”4.16″ text_font_size=”1em” link_font_size=”1em” header_font_size=”1.5em” header_2_font_size=”1.5em” header_3_font_size=”1.25em” global_colors_info=”{}”]<\/p>\n

      O envolvimento e qualifica\u00e7\u00e3o das colaboradoras e dos colaboradores<\/h3>\n

      Sensibilizando, qualificando e incentivando as colaboradoras e os colaboradores a participarem ativamente na melhoria dos processos, ao n\u00edvel da sua efici\u00eancia, do seu desempenho ambiental e da mitiga\u00e7\u00e3o dos riscos associados.<\/p>\n

      [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”25px|25px|25px|25px” custom_padding_tablet=”25px|25px|25px|0px” custom_padding_phone=”” custom_padding_last_edited=”on|desktop” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”A gest\u00e3o da Organiza\u00e7\u00e3o como um sistema composto por processos interrelacionados” _builder_version=”4.16″ text_font_size=”1em” link_font_size=”1em” header_font_size=”1.5em” header_2_font_size=”1.5em” header_3_font_size=”1.25em” global_colors_info=”{}”]<\/p>\n

      A gest\u00e3o da Organiza\u00e7\u00e3o como um sistema composto por processos interrelacionados<\/h3>\n

      Identificando os processos chave da cadeia de valor, e as suas intera\u00e7\u00f5es, de forma a garantir a efici\u00eancia da gest\u00e3o.<\/p>\n

      [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”25px||25px|25px” custom_padding_tablet=”25px|0px|25px|0px” custom_padding_phone=”” custom_padding_last_edited=”on|phone” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”A melhoria cont\u00ednua do desempenho” _builder_version=”4.16″ text_font_size=”1em” link_font_size=”1em” header_font_size=”1.5em” header_2_font_size=”1.5em” header_3_font_size=”1.25em” global_colors_info=”{}”]<\/p>\n

      A melhoria cont\u00ednua do desempenho<\/h3>\n

      Atrav\u00e9s de um Sistema de Gest\u00e3o de Qualidade e Ambiente dotado de mecanismos que permitem monitorizar a efici\u00eancia dos processos e o desempenho ambiental incluindo o desempenho energ\u00e9tico, divulgar esses dados de forma transparente e identificar e implementar oportunidades de melhoria.<\/p>\n

      [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ make_equal=”on” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”25px|25px|25px|” custom_padding_tablet=”” custom_padding_phone=”” custom_padding_last_edited=”on|desktop” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”A tomada de decis\u00f5es de forma sustentada” _builder_version=”4.16″ text_font_size=”1em” link_font_size=”1em” header_font_size=”1.5em” header_2_font_size=”1.5em” header_3_font_size=”1.25em” global_colors_info=”{}”]<\/p>\n

      A tomada de decis\u00f5es de forma sustentada<\/h3>\n

      Garantindo que existem dados que permitam que a tomada de decis\u00f5es seja baseada em factos.<\/p>\n

      [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”25px|25px|25px|25px” custom_padding_tablet=”25px|25px|25px|0px” custom_padding_phone=”” custom_padding_last_edited=”on|tablet” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”O estabelecimento de rela\u00e7\u00f5es de parceria com fornecedores” _builder_version=”4.16″ text_font_size=”1em” link_font_size=”1em” header_font_size=”1.5em” header_2_font_size=”1.5em” header_3_font_size=”1.25em” global_colors_info=”{}”]<\/p>\n

      O estabelecimento de rela\u00e7\u00f5es de parceria com fornecedores<\/h3>\n

      Definindo n\u00edveis de servi\u00e7o e boas pr\u00e1ticas de qualidade e ambiente, e trabalhando conjuntamente com vista a garantir o seu cumprimento e melhoria cont\u00ednua com vantagens para ambas as partes.<\/p>\n

      [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”25px||25px|25px” custom_padding_tablet=”25px|0px|25px|0px” custom_padding_phone=”” custom_padding_last_edited=”on|tablet” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”A gest\u00e3o dos impactes ambientais” _builder_version=”4.16″ text_font_size=”1em” link_font_size=”1em” header_font_size=”1.5em” header_2_font_size=”1.5em” header_3_font_size=”1.25em” global_colors_info=”{}”]<\/p>\n

      A gest\u00e3o dos impactes ambientais<\/h3>\n

      Identificando e avaliando os aspetos e impactes ambientais, implementando medidas com vista a minimizar os aspetos ambientais significativos negativos, incluindo os consumos energ\u00e9ticos e maximizando os impactes ambientais positivos.<\/p>\n

      [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ make_equal=”on” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”25px|25px|25px|” custom_padding_tablet=”” custom_padding_phone=”” custom_padding_last_edited=”on|desktop” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”O cumprimento integral dos requisitos aplic\u00e1veis” _builder_version=”4.16″ text_font_size=”1em” link_font_size=”1em” header_font_size=”1.5em” header_2_font_size=”1.5em” header_3_font_size=”1.25em” global_colors_info=”{}”]<\/p>\n

      O cumprimento integral dos requisitos aplic\u00e1veis<\/h3>\n

      Identificando os requisitos aplic\u00e1veis \u00e0 Organiza\u00e7\u00e3o (legisla\u00e7\u00e3o, normas e compromissos assumidos voluntariamente) e definindo medidas com vista a ser assegurado o seu cumprimento e a transposi\u00e7\u00e3o c\u00e9lere para a organiza\u00e7\u00e3o de novos requisitos.<\/p>\n

      [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”25px|25px|25px|25px” custom_padding_tablet=”25px|25px|25px|0px” custom_padding_phone=”” custom_padding_last_edited=”on|desktop” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”A inova\u00e7\u00e3o como fator diferenciador da qualidade do servi\u00e7o prestado” _builder_version=”4.16″ text_font_size=”1em” link_font_size=”1em” header_font_size=”1.5em” header_2_font_size=”1.5em” header_3_font_size=”1.25em” global_colors_info=”{}”]<\/p>\n

      A inova\u00e7\u00e3o como fator diferenciador da qualidade do servi\u00e7o prestado<\/h3>\n

      Procurando em perman\u00eancia conhecer as melhores pr\u00e1ticas e as melhores solu\u00e7\u00f5es no mercado, verificar da sua aplicabilidade ao servi\u00e7o prestado e implementa-las sempre que adequado.<\/p>\n

      [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”25px||25px|25px” custom_padding_tablet=”25px|0px|25px|0px” custom_padding_phone=”” custom_padding_last_edited=”on|tablet” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ module_id=”certificacaoml” _builder_version=”4.16″ background_color=”#250671″ global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ background_color=”#250671″ custom_padding=”25px|25px|25px|25px” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.metrolisboa.pt\/institucional\/wp-content\/uploads\/sites\/2\/2024\/10\/EIC_2024_480_208_2.png” alt=”Selos de certifica\u00e7\u00e3o” title_text=”EIC_2024_480_208_2″ _builder_version=”4.25.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ background_color=”#250671″ custom_padding=”25px|25px|25px|25px” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”text” _builder_version=”4.16″ text_text_color=”#ffffff” text_font_size=”1em” link_font_size=”1em” header_font_size=”1.5em” header_2_font_size=”1.5em” header_3_font_size=”1.25em” global_colors_info=”{}”]<\/p>\n

      O Metropolitano de Lisboa encontra-se certificado pelas seguintes normas: NP EN ISO 9001:2015 \u2013 Sistema de gest\u00e3o da qualidade, NP EN ISO 14001:2015 \u2013 Sistema de gest\u00e3o ambiental com o seguinte \u00e2mbito: Servi\u00e7o de transporte p\u00fablico de passageiros no modo metropolitano onde se insere a explora\u00e7\u00e3o, constru\u00e7\u00e3o e gest\u00e3o da infraestrutura incluindo a explora\u00e7\u00e3o de espa\u00e7os comerciais.<\/p>\n

      Possui, ainda, o seu servi\u00e7o de transporte certificado pela norma NP 4475:2020 \u2013 Servi\u00e7o de transporte de passageiros em modo metropolitano.<\/p>\n

      [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ custom_margin=”||||false|false” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_divider color=”#ea1d76″ _builder_version=”4.16″ custom_margin=”50px||12px||false|false” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ custom_margin=”20px||70px|||” global_colors_info=”{}”][et_pb_row make_equal=”on” module_id=”associacoes” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”25px|25px|25px|” custom_padding_tablet=”” custom_padding_phone=”” custom_padding_last_edited=”on|desktop” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Pol\u00edtica de responsabilidade social” _builder_version=”4.16″ text_font_size=”1em” link_font_size=”1em” header_font_size=”1.5em” header_2_font_size=”1.5em” header_3_font_size=”1.25em” global_colors_info=”{}”]<\/p>\n

      Associa\u00e7\u00f5es<\/h2>\n

      [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.metrolisboa.pt\/institucional\/wp-content\/uploads\/sites\/2\/2021\/03\/BCSD_selo_primario_rgb.jpg” alt=”Membro BCSD Portugal – Empresas para a sustentabilidade” title_text=”Membro BCSD Portugal – Empresas para a sustentabilidade” _builder_version=”4.16″ _module_preset=”default” height=”150px” custom_padding=”||||false|false” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.metrolisboa.pt\/institucional\/wp-content\/uploads\/sites\/2\/2021\/03\/WBCSD_logo_2021_b-01.png” alt=”WBCSD” title_text=”WBCSD” _builder_version=”4.16″ _module_preset=”default” height=”150px” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ _module_preset=”default” custom_margin=”|auto|9px|auto||” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”|15px|||false|false” global_colors_info=”{}”]<\/p>\n

      O Metropolitano de Lisboa \u00e9 filiado ao Business Council for Sustainable Development (BCSD) Portugal, associa\u00e7\u00e3o sem fins lucrativos que agrega e representa mais de 100 empresas de refer\u00eancia em Portugal, que se comprometem ativamente com a transi\u00e7\u00e3o para a sustentabilidade.<\/p>\n

      [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” custom_margin=”|||15px|false|false” global_colors_info=”{}”]<\/p>\n

      O BCSD Portugal integra, por sua vez, a Rede Global do World Business Council for Sustainable Development (WBCSD), a maior organiza\u00e7\u00e3o internacional empresarial a trabalhar a \u00e1rea do desenvolvimento sustent\u00e1vel.<\/p>\n

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      SustentabilidadeA sustentabilidade \u00e9 um compromisso assumido pelo Metropolitano de Lisboa, quer no que respeita \u00e0 sustentabilidade da pr\u00f3pria Empresa, quer relativamente \u00e0 sustentabilidade da envolvente onde a mesma atua.\u00a0 Assim sendo o Metro atua em duas vertentes distintas, a interna e a externa; e nas tr\u00eas dimens\u00f5es da sustentabilidade: econ\u00f3mica, ambiental e social. 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