{"id":26077,"date":"2021-01-29T07:53:13","date_gmt":"2021-01-29T07:53:13","guid":{"rendered":"https:\/\/www.metrolisboa.pt\/institucional\/?p=26077"},"modified":"2021-01-29T10:21:57","modified_gmt":"2021-01-29T10:21:57","slug":"satisfacao-dos-clientes-do-metro-atinge-valor-recorde-em-2020","status":"publish","type":"post","link":"https:\/\/www.metrolisboa.pt\/institucional\/2021\/01\/29\/satisfacao-dos-clientes-do-metro-atinge-valor-recorde-em-2020\/","title":{"rendered":"Satisfa\u00e7\u00e3o dos clientes do Metro atinge valor recorde em 2020"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.4.3&#8243;][et_pb_row _builder_version=&#8221;4.4.3&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.4.3&#8243;][et_pb_text _builder_version=&#8221;4.5.8&#8243; text_font_size=&#8221;1.25em&#8221;]<\/p>\n<p>Comunicado de imprensa<\/p>\n<p>[\/et_pb_text][et_pb_post_title author=&#8221;off&#8221; date_format=&#8221;j.m.Y&#8221; categories=&#8221;off&#8221; comments=&#8221;off&#8221; featured_image=&#8221;off&#8221; admin_label=&#8221;T\u00edtulo do comunicado&#8221; _builder_version=&#8221;4.5.8&#8243; title_font_size=&#8221;1.5em&#8221; meta_font_size=&#8221;1em&#8221; custom_margin=&#8221;||20px||false|false&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;|15px|20px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221;][\/et_pb_post_title][et_pb_gallery gallery_ids=&#8221;25476,25477,25478&#8243; dbdb_version=&#8221;3.3.6&#8243; show_title_and_caption=&#8221;off&#8221; zoom_icon_color=&#8221;#ffffff&#8221; hover_overlay_color=&#8221;rgba(62,142,222,0.54)&#8221; disabled_on=&#8221;on|on|on&#8221; _builder_version=&#8221;4.7.7&#8243; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;|15px|||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;||0px|||&#8221; disabled=&#8221;on&#8221;][\/et_pb_gallery][et_pb_text disabled_on=&#8221;on|on|on&#8221; _builder_version=&#8221;4.7.7&#8243; text_font_size=&#8221;0.9em&#8221; text_line_height=&#8221;1em&#8221; custom_margin=&#8221;10px||20px||false|false&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;10px|15px|35px||false|false&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; disabled=&#8221;on&#8221;]<\/p>\n<div class=\"et_pb_section et_pb_section_0 et_section_regular\">\n<div class=\"et_pb_row et_pb_row_0\">\n<div class=\"et_pb_column et_pb_column_4_4 et_pb_column_0  et_pb_css_mix_blend_mode_passthrough et-last-child\">\n<div class=\"et_pb_module et_pb_text et_pb_text_1  et_pb_text_align_left et_pb_bg_layout_light\">\n<div class=\"et_pb_text_inner\">\n<p><strong>Cr\u00e9ditos das imagens:<\/strong>\u00a0Pedro Vilela Lopes\/Metropolitano de Lisboa\u00a0<span>\u00a9 2020<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; specialty=&#8221;on&#8221; _builder_version=&#8221;4.4.3&#8243; custom_padding=&#8221;||||false|false&#8221;][et_pb_column type=&#8221;2_3&#8243; specialty_columns=&#8221;2&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_row_inner _builder_version=&#8221;4.4.3&#8243; custom_padding=&#8221;0px||35px|||&#8221;][et_pb_column_inner saved_specialty_column_type=&#8221;2_3&#8243; _builder_version=&#8221;4.4.3&#8243;][et_pb_text admin_label=&#8221;Texto do comunicado&#8221; _builder_version=&#8221;4.8.1&#8243; text_font_size=&#8221;1em&#8221; custom_margin=&#8221;||35px||false|false&#8221; custom_padding=&#8221;0px|30px|||false|false&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;|15px|||false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.metrolisboa.pt\/institucional\/wp-content\/uploads\/sites\/2\/2021\/01\/Inquerito-de-satisfacao-1080x450-1080x453-1.png\" width=\"1080\" height=\"453\" alt=\"A sua opini\u00e3o \u00e9 importante.\" class=\"wp-image-26080 alignnone size-full\" srcset=\"https:\/\/www.metrolisboa.pt\/institucional\/wp-content\/uploads\/sites\/2\/2021\/01\/Inquerito-de-satisfacao-1080x450-1080x453-1.png 1080w, https:\/\/www.metrolisboa.pt\/institucional\/wp-content\/uploads\/sites\/2\/2021\/01\/Inquerito-de-satisfacao-1080x450-1080x453-1-980x411.png 980w, https:\/\/www.metrolisboa.pt\/institucional\/wp-content\/uploads\/sites\/2\/2021\/01\/Inquerito-de-satisfacao-1080x450-1080x453-1-480x201.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1080px, 100vw\" \/><\/p>\n<p>O \u00edndice de satisfa\u00e7\u00e3o dos clientes do Metropolitano de Lisboa aumentou em 2020 para o valor mais alto de sempre. A subida para 7,52, numa escala de 0 a 10 pontos, significa uma varia\u00e7\u00e3o positiva de 2,31% face a 2019.<\/p>\n<p>Quando analisados especificamente os v\u00e1rios componentes de servi\u00e7o (oferta de servi\u00e7o, acessibilidade, informa\u00e7\u00e3o disponibilizada, tempo, condi\u00e7\u00f5es e conforto, seguran\u00e7a e apoio ao cliente) todos os atributos avaliados aumentaram \u00a0em 2020.<\/p>\n<p>A generalidade dos clientes tamb\u00e9m se mostrou muito satisfeita com as medidas adotadas em per\u00edodo de pandemia, com destaque para as medidas de higieniza\u00e7\u00e3o. 57% dos inquiridos avaliaram a globalidade destas medidas com as 3 notas m\u00e1ximas do inqu\u00e9rito (8 a 10).<\/p>\n<p>Globalmente, os resultados indicam que o cliente valoriza um meio de transporte r\u00e1pido e eficaz, que presta um servi\u00e7o com todas as condi\u00e7\u00f5es de seguran\u00e7a. As boas liga\u00e7\u00f5es entre linhas do metropolitano e com outros modos de transporte tamb\u00e9m foram especialmente destacadas.<\/p>\n<p>Nas oportunidades de melhoria, as tr\u00eas principais sugest\u00f5es dos clientes do Metropolitano de Lisboa s\u00e3o: aumentar a frequ\u00eancia de comboios, reduzir o tempo de espera e ter mais vigil\u00e2ncia.<\/p>\n<p>[\/et_pb_text][et_pb_divider _builder_version=&#8221;4.8.1&#8243; _module_preset=&#8221;default&#8221; divider_position=&#8221;center&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243; custom_margin=&#8221;|30px|||false|false&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.8.1&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243; custom_margin=&#8221;35px||35px||false|false&#8221; custom_padding=&#8221;0px|30px|||false|false&#8221; custom_padding_phone=&#8221;|15px|||false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221;]<\/p>\n<p><strong>Dados adicionais sobre o ISC \u2013 Inqu\u00e9rito de Satisfa\u00e7\u00e3o do Cliente:<\/strong><\/p>\n<ul>\n<li>Realiza\u00e7\u00e3o dos inqu\u00e9ritos: 3 a 30 de outubro de 2020;<\/li>\n<li>Realizaram-se <strong>4093 entrevistas efetivas<\/strong> presenciais<\/li>\n<li>As entrevistas decorreram em dias de semana e ao fim de semana. As entrevistas foram proporcionais ao fluxo de clientes por dia da semana, esta\u00e7\u00e3o e per\u00edodos hor\u00e1rios;<\/li>\n<li>Os clientes foram selecionados de modo aleat\u00f3rio, sendo abordados nas zonas de \u00e1trio, corredores e cais;<\/li>\n<li>Estudo realizado pela Nielsen<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;Contactos para assessoria de imprensa&#8221; admin_label=&#8221;contactos&#8221; _builder_version=&#8221;4.8.1&#8243; title_level=&#8221;h1&#8243; title_font_size=&#8221;1.25em&#8221; body_font_size=&#8221;1em&#8221; custom_margin=&#8221;|30px|35px||false|false&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;|15px|35px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>N.\u00ba Ref.: 05_PR<\/p>\n<table style=\"width: 646px\">\n<tbody>\n<tr>\n<td style=\"width: 75px\"><strong>Metropolitano<br \/> de Lisboa<\/strong><\/td>\n<td style=\"width: 555px\">Helena Taborda<br \/> <span style=\"font-family: inherit;font-size: inherit\">962 408 939 \u2013<\/span><span style=\"font-family: inherit;font-size: inherit\">\u00a0<\/span><a href=\"mailto:helena.taborda@metrolisboa.pt\" style=\"font-family: inherit;font-size: inherit\">helena.taborda@metrolisboa.pt<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 75px\"><strong>LPM<\/strong><\/td>\n<td style=\"width: 555px\">\n<p>Gon\u00e7alo Santos<br \/> 961\u00a0571 727 \u2013<span>\u00a0<\/span><a href=\"mailto:goncalosantos@lpmcom.pt\">goncalosantos@lpmcom.pt<\/a><\/p>\n<p><span>Patr\u00edcia Fernandes<br \/> 939 348\u00a0773 &#8211;\u00a0<a href=\"mailto:patriciafernandes@lpmcom.pt\">patriciafernandes@lpmcom.pt<\/a><br \/> <\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; 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fb_built=&#8221;1&#8243; _builder_version=&#8221;4.6.5&#8243; _module_preset=&#8221;default&#8221;][et_pb_row _builder_version=&#8221;4.6.5&#8243; _module_preset=&#8221;default&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.6.5&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>O \u00edndice de satisfa\u00e7\u00e3o dos clientes do Metropolitano de Lisboa aumentou em 2020 para o valor mais alto de sempre.<\/p>\n","protected":false},"author":15,"featured_media":23983,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"gallery","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[126],"tags":[],"class_list":["post-26077","post","type-post","status-publish","format-gallery","has-post-thumbnail","hentry","category-2021-01","post_format-post-format-gallery"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Satisfa\u00e7\u00e3o dos clientes do Metro atinge valor recorde em 2020 - Metropolitano de Lisboa<\/title>\n<meta name=\"description\" content=\"O \u00edndice de satisfa\u00e7\u00e3o dos clientes do Metropolitano de Lisboa aumentou em 2020 para o valor mais alto de sempre.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.metrolisboa.pt\/institucional\/2021\/01\/29\/satisfacao-dos-clientes-do-metro-atinge-valor-recorde-em-2020\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Satisfa\u00e7\u00e3o dos clientes do Metro atinge valor recorde em 2020 - Metropolitano de Lisboa\" \/>\n<meta property=\"og:description\" content=\"O \u00edndice de 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