{"id":27994,"date":"2022-02-03T11:46:00","date_gmt":"2022-02-03T11:46:00","guid":{"rendered":"https:\/\/www.metrolisboa.pt\/institucional\/?p=27994"},"modified":"2025-05-26T10:03:01","modified_gmt":"2025-05-26T10:03:01","slug":"satisfacao-dos-clientes-do-metro-atinge-valor-recorde-em-2021","status":"publish","type":"post","link":"https:\/\/www.metrolisboa.pt\/institucional\/2022\/02\/03\/satisfacao-dos-clientes-do-metro-atinge-valor-recorde-em-2021\/","title":{"rendered":"Satisfa\u00e7\u00e3o dos Clientes do Metro atinge valor recorde em 2021"},"content":{"rendered":"

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Comunicado de imprensa<\/p>\n

[\/et_pb_text][et_pb_post_title author=”off” date_format=”j.m.Y” categories=”off” comments=”off” featured_image=”off” admin_label=”T\u00edtulo do comunicado” _builder_version=”4.16″ title_font_size=”1.5em” title_line_height=”1.2em” meta_font_size=”1em” custom_margin=”8px||20px||false|false” custom_margin_tablet=”” custom_margin_phone=”|15px|20px||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_post_title][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row disabled_on=”on|on|on” _builder_version=”4.16″ disabled=”on” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_gallery gallery_ids=”27601,27602,27599,27603″ dbdb_version=”3.8.5″ show_title_and_caption=”off” zoom_icon_color=”#ffffff” hover_overlay_color=”rgba(62,142,222,0.54)” disabled_on=”off|off|off” _builder_version=”4.16″ custom_margin_tablet=”” custom_margin_phone=”|15px|||false|false” custom_margin_last_edited=”on|phone” custom_padding=”||0px|||” global_colors_info=”{}”][\/et_pb_gallery][et_pb_text disabled_on=”off|off|off” _builder_version=”4.16″ text_font_size=”0.9em” text_line_height=”1em” custom_margin=”10px||20px||false|false” custom_margin_tablet=”” custom_margin_phone=”10px|15px|35px||false|false” custom_margin_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

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Cr\u00e9ditos das imagens:<\/strong>\u00a0Renata Pessoa\/Metropolitano de Lisboa \u00a9<\/span><\/span> 2021<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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O \u00edndice de satisfa\u00e7\u00e3o dos clientes do Metropolitano de Lisboa aumentou em 2021 para o valor mais alto de sempre. A subida para 7,78 pontos, numa escala de 0 a 10, significa uma varia\u00e7\u00e3o positiva de 3,46% face a 2020. Uma varia\u00e7\u00e3o positiva que tem vindo a aumentar significativamente ao longo dos \u00faltimos anos.<\/p>\n

Os resultados demonstram uma subida generalizada na satisfa\u00e7\u00e3o dos nossos clientes em todas as componentes do servi\u00e7o.<\/p>\n

Quando analisadas especificamente as v\u00e1rias componentes de servi\u00e7o (oferta de servi\u00e7o, acessibilidade, informa\u00e7\u00e3o disponibilizada, tempo e conforto, seguran\u00e7a e apoio ao cliente) todos os atributos avaliados aumentaram em 2021.<\/p>\n

As componentes de servi\u00e7o \u201cInforma\u00e7\u00e3o disponibilizada\u201d, \u201cConforto\u201d e a \u201cAcessibilidade\u201d s\u00e3o as que obtiveram os valores mais altos da avalia\u00e7\u00e3o efetuada pelos clientes do Metro. A \u201cOferta de servi\u00e7o\u201d, o \u201cTempo\u201d e a \u201cSeguran\u00e7a\u201d foram as componentes mais valorizadas pelos nossos clientes.<\/p>\n

A generalidade dos clientes tamb\u00e9m se mostrou muito satisfeita com as medidas adotadas em per\u00edodo de pandemia COVID-19, com destaque para as medidas de higieniza\u00e7\u00e3o. 59% dos inquiridos avaliaram a globalidade destas medidas com as 3 notas m\u00e1ximas do inqu\u00e9rito (8 a 10). Na satisfa\u00e7\u00e3o global com as medidas implementadas face \u00e0 COVID-19, a linha Azul destaca-se com cinco esta\u00e7\u00f5es no Top, a saber: Pra\u00e7a de Espanha, Alfornelos, Reboleira, Carnide e Baixa-Chiado.<\/p>\n

Globalmente, os resultados indicam que o cliente valoriza um meio de transporte r\u00e1pido e eficaz, que presta um servi\u00e7o com todas as condi\u00e7\u00f5es de seguran\u00e7a. Neste campo, os resultados demostram que existe um \u201cSentimento de seguran\u00e7a\u201d francamente positivo quer dentro do comboio, quer na esta\u00e7\u00e3o\/cais de embarque. Tamb\u00e9m as boas liga\u00e7\u00f5es entre linhas do Metropolitano de Lisboa com outros modos de transporte foram especialmente destacadas pela positiva.<\/p>\n

Do referido inqu\u00e9rito tamb\u00e9m se pode aferir que seis em cada dez clientes tem uma imagem positiva do Metropolitano de Lisboa e considera que este meio de transporte satisfaz as suas expectativas de qualidade, salientando que existe uma not\u00f3ria e evidente preocupa\u00e7\u00e3o com a seguran\u00e7a, experi\u00eancia de viagem e sustentabilidade, considerando que o Metropolitano de Lisboa oferece um servi\u00e7o pr\u00f3ximo do ideal. Sete em cada dez clientes tencionam continuar a utilizar o Metropolitano de Lisboa.<\/p>\n

Nas oportunidades de melhoria, as tr\u00eas principais sugest\u00f5es dos clientes do Metropolitano de Lisboa s\u00e3o: reduzir o tempo de espera, aumentar a vigil\u00e2ncia e a frequ\u00eancia dos comboios.<\/p>\n

*************
Dados adicionais sobre o ISC \u2013 Inqu\u00e9rito de Satisfa\u00e7\u00e3o do Cliente:
Realiza\u00e7\u00e3o dos inqu\u00e9ritos: 19 de outubro a 18 de novembro de 2021;
Realizaram-se 4.085 entrevistas efetivas presenciais.
As entrevistas decorreram em dias de semana e ao fim de semana. As entrevistas foram proporcionais ao fluxo de clientes por dia da semana, esta\u00e7\u00e3o e per\u00edodos hor\u00e1rios;
Os clientes foram selecionados de modo aleat\u00f3rio, sendo abordados nas zonas de \u00e1trio, corredores, cais e acompanhamento da viagem no interior da carruagem nas situa\u00e7\u00f5es em que era necess\u00e1rio terminar a entrevista;
Estudo realizado pela NielsenIQ.<\/p>\n

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N.\u00ba Ref.: 05_PR<\/p>\n\n\n\n\n
Metropolitano
de Lisboa<\/strong><\/td>\n		Helena Taborda
962 408 939 \u2013<\/span>\u00a0<\/span>helena.taborda@metrolisboa.pt<\/a><\/td>\n<\/tr>\n
LPM<\/strong><\/td>\nGon\u00e7alo Santos
961 571 727 \u2013 goncalosantos@lpmcom.pt<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

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Arquivo de comunicados<\/p>\n

[\/et_pb_text][et_pb_blog posts_number=”1″ include_categories=”98″ show_thumbnail=”off” show_content=”on” show_author=”off” show_date=”off” show_categories=”off” show_pagination=”off” admin_label=”Arquivo de comunicados” _builder_version=”4.16″ header_text_color=”#ffffff” header_font_size=”0em” header_letter_spacing=”0em” header_line_height=”0em” body_font_size=”1em” meta_font_size=”1em” read_more_font_size=”1em” pagination_font_size=”1em” custom_margin=”40px||||false|false” custom_margin_tablet=”” custom_margin_phone=”50px|15px|60px||false|false” custom_margin_last_edited=”on|desktop” custom_padding=”||||false|false” global_colors_info=”{}”][\/et_pb_blog][\/et_pb_column][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_button button_url=”\/institucional\/comunicar\/comunicados” button_text=”Comunicados” button_alignment=”left” admin_label=”Button-Comunicados de imprensa” _builder_version=”4.16″ custom_button=”on” button_text_size=”14″ button_text_color=”#333333″ button_border_width=”1″ button_border_color=”#333333″ button_border_radius=”0″ button_font=”Ubuntu||||||||” button_icon=”4||divi||400″ button_icon_color=”#333333″ button_icon_placement=”left” custom_margin=”5px|2%|5px|2%” custom_padding=”10px||10px|” animation_style=”slide” animation_direction=”left” animation_duration=”800ms” custom_css_main_element=”width: 96%;||text-align: center; ” button_border_color_hover=”#ffffff” button_border_radius_hover=”0″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_text_size__hover=”null” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_text_color__hover_enabled=”off” button_text_color__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_border_width__hover_enabled=”off” button_border_width__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_border_color__hover_enabled=”on” button_border_color__hover=”#ffffff” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_border_radius__hover_enabled=”on” button_border_radius__hover=”0″ button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_letter_spacing__hover_enabled=”off” button_letter_spacing__hover=”null” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_bg_color__hover_enabled=”off” button_bg_color__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Comunicado de imprensa Cr\u00e9ditos das imagens:\u00a0Renata Pessoa\/Metropolitano de Lisboa \u00a9 2021 O \u00edndice de satisfa\u00e7\u00e3o dos clientes do Metropolitano de Lisboa aumentou em 2021 para o valor mais alto de sempre. A subida para 7,78 pontos, numa escala de 0 a 10, significa uma varia\u00e7\u00e3o positiva de 3,46% face a 2020. Uma varia\u00e7\u00e3o positiva que […]<\/p>\n","protected":false},"author":7,"featured_media":27986,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"gallery","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[171],"tags":[],"class_list":["post-27994","post","type-post","status-publish","format-gallery","has-post-thumbnail","hentry","category-2022-02","post_format-post-format-gallery"],"yoast_head":"\nSatisfa\u00e7\u00e3o dos Clientes do Metro atinge valor recorde em 2021 - Metropolitano de Lisboa<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.metrolisboa.pt\/institucional\/2022\/02\/03\/satisfacao-dos-clientes-do-metro-atinge-valor-recorde-em-2021\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Satisfa\u00e7\u00e3o dos Clientes do Metro atinge valor recorde em 2021 - Metropolitano de Lisboa\" \/>\n<meta property=\"og:description\" content=\"Comunicado de imprensa Cr\u00e9ditos das imagens:\u00a0Renata Pessoa\/Metropolitano de Lisboa \u00a9 2021 O \u00edndice de satisfa\u00e7\u00e3o dos clientes do Metropolitano de Lisboa aumentou em 2021 para o valor mais alto de sempre. 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