{"id":31955,"date":"2023-10-09T09:56:16","date_gmt":"2023-10-09T09:56:16","guid":{"rendered":"https:\/\/www.metrolisboa.pt\/institucional\/?p=31955"},"modified":"2023-11-13T11:01:30","modified_gmt":"2023-11-13T11:01:30","slug":"metro-realiza-inquerito-anual-de-satisfacao-do-cliente-3","status":"publish","type":"post","link":"https:\/\/www.metrolisboa.pt\/institucional\/2023\/10\/09\/metro-realiza-inquerito-anual-de-satisfacao-do-cliente-3\/","title":{"rendered":"Metro realiza inqu\u00e9rito anual de Satisfa\u00e7\u00e3o do Cliente"},"content":{"rendered":"

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Comunicado de imprensa<\/p>\n

[\/et_pb_text][et_pb_post_title author=”off” date_format=”j.m.Y” categories=”off” comments=”off” featured_image=”off” admin_label=”T\u00edtulo do comunicado” _builder_version=”4.16″ title_font_size=”1.5em” title_line_height=”1.2em” meta_font_size=”1em” custom_margin=”8px||20px||false|false” custom_margin_tablet=”” custom_margin_phone=”|15px|20px||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_post_title][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row disabled_on=”on|on|on” _builder_version=”4.16″ disabled=”on” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_gallery gallery_ids=”27601,27602,27599,27603″ dbdb_version=”3.8.5″ show_title_and_caption=”off” zoom_icon_color=”#ffffff” hover_overlay_color=”rgba(62,142,222,0.54)” disabled_on=”off|off|off” _builder_version=”4.16″ custom_margin_tablet=”” custom_margin_phone=”|15px|||false|false” custom_margin_last_edited=”on|phone” custom_padding=”||0px|||” global_colors_info=”{}”][\/et_pb_gallery][et_pb_text disabled_on=”off|off|off” _builder_version=”4.16″ text_font_size=”0.9em” text_line_height=”1em” custom_margin=”10px||20px||false|false” custom_margin_tablet=”” custom_margin_phone=”10px|15px|35px||false|false” custom_margin_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

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Cr\u00e9ditos das imagens:<\/strong>\u00a0Renata Pessoa\/Metropolitano de Lisboa \u00a9<\/span><\/span> 2021<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row disabled_on=”off|off|off” _builder_version=”4.16″ custom_margin=”||35px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ specialty=”on” _builder_version=”4.16″ custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_column type=”2_3″ specialty_columns=”2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_row_inner _builder_version=”4.16″ custom_padding=”0px||35px|||” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”2_3″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/www.metrolisboa.pt\/institucional\/wp-content\/uploads\/sites\/2\/2023\/10\/Inquerito-Satisfacao_cliente_09.23_1080x450_site.jpg” alt=”Servi\u00e7os online para cart\u00e3o navegante. Pedido de cart\u00e3o urgente e normal. Renova\u00e7\u00e3o de perfis.” title_text=”Inqu\u00e9rito-Satisfacao_cliente_09.23_1080x450_site” disabled_on=”off|off|off” _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”||||false|false” custom_padding=”|30px|30px||false|false” global_colors_info=”{}”][\/et_pb_image][et_pb_text ol_item_indent=”1.5em” admin_label=”Texto do comunicado” _builder_version=”4.21.0″ text_font_size=”1em” ol_font_size=”1em” custom_margin=”||||false|false” custom_padding=”0px|30px|3px|9px|false|false” custom_padding_tablet=”” custom_padding_phone=”|15px|||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

O Metropolitano de Lisboa encontra-se a realizar um estudo sobre a satisfa\u00e7\u00e3o do Cliente tendo em vista a melhoria da qualidade do servi\u00e7o prestado.<\/p>\n

Este estudo envolver\u00e1 a necessidade de realizar inqu\u00e9ritos aos nossos clientes. Assim, at\u00e9 dia 29 de outubro, decorrem, nas esta\u00e7\u00f5es do Metropolitano de Lisboa, question\u00e1rios de resposta r\u00e1pida que ser\u00e3o dirigidos aos utilizadores deste meio de transporte. Os entrevistadores estar\u00e3o devidamente identificados como NielsenIQ.\u00a0<\/p>\n

O Metropolitano de Lisboa apela, assim, \u00e0 colabora\u00e7\u00e3o dos seus clientes nesta iniciativa que facilitar\u00e1 a identifica\u00e7\u00e3o de situa\u00e7\u00f5es que ir\u00e3o permitir \u00e0 empresa sustentar estrat\u00e9gias de opera\u00e7\u00e3o, comunica\u00e7\u00e3o, inova\u00e7\u00e3o, cria\u00e7\u00e3o e adapta\u00e7\u00e3o de novos servi\u00e7os e produtos ainda mais adequados \u00e0s necessidades de mobilidade e \u00e0s expectativas daqueles que, di\u00e1ria ou ocasionalmente, utilizam este meio de transporte.<\/p>\n

Sendo que o Metropolitano de Lisboa desempenha um papel estruturante na mobilidade sustent\u00e1vel da capital, esta iniciativa tem como objetivo central ouvir as opini\u00f5es dos passageiros, de modo a proporcionar um servi\u00e7o de alta qualidade aos seus clientes.<\/p>\n

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N.\u00ba Ref.: 56_PR<\/p>\n\n\n\n\n\n
Metropolitano
de Lisboa<\/strong><\/td>\n		Helena Taborda
962 408 939 \u2013<\/span>\u00a0<\/span>helena.taborda@metrolisboa.pt<\/a><\/td>\n<\/tr>\n
LPM<\/strong><\/td>\nPedro Rio
961 528 471 \u2013 pedrorio@lpmcom.pt<\/a><\/span><\/td>\n<\/tr>\n
LPM<\/strong><\/td>\nPatr\u00edcia Paix\u00e3o
964 593 964 \u2013 patriciapaixao@lpmcom.pt<\/a><\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

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Arquivo de comunicados<\/p>\n

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Comunicado de imprensa Cr\u00e9ditos das imagens:\u00a0Renata Pessoa\/Metropolitano de Lisboa \u00a9 2021 O Metropolitano de Lisboa encontra-se a realizar um estudo sobre a satisfa\u00e7\u00e3o do Cliente tendo em vista a melhoria da qualidade do servi\u00e7o prestado. Este estudo envolver\u00e1 a necessidade de realizar inqu\u00e9ritos aos nossos clientes. Assim, at\u00e9 dia 29 de outubro, decorrem, nas esta\u00e7\u00f5es […]<\/p>\n","protected":false},"author":19,"featured_media":31953,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"gallery","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[470],"tags":[307,310,206],"class_list":["post-31955","post","type-post","status-publish","format-gallery","has-post-thumbnail","hentry","category-2023-10","tag-cliente","tag-inquerito","tag-metro-lisboa","post_format-post-format-gallery"],"yoast_head":"\nMetro realiza inqu\u00e9rito anual de Satisfa\u00e7\u00e3o do Cliente - Metropolitano de Lisboa<\/title>\n<meta name=\"description\" content=\"O Metropolitano de Lisboa informa que nos fins-de-semana de 18-19 e 25-26 de novembro, entre as 06h30 e as 13h00, haver\u00e1 lugar a altera\u00e7\u00f5es tempor\u00e1rias na circula\u00e7\u00e3o na linha Amarela, devido \u00e0 necessidade de se proceder \u00e0 realiza\u00e7\u00e3o de trabalhos na via f\u00e9rrea para integra\u00e7\u00e3o da linha Circular com o novo sistema de sinaliza\u00e7\u00e3o, no \u00e2mbito da concretiza\u00e7\u00e3o do Plano de Expans\u00e3o da Rede - 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