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Em fevereiro o Metropolitano procede \u00e0 defini\u00e7\u00e3o da \u201cCarta do Cliente METROPOLITANO DE LISBOA\u201d onde se expressam os seus direitos e deveres, bem como os compromissos que o Metro assume perante os seus clientes.<\/li>\n
A 24 de mar\u00e7o deu-se in\u00edcio \u00e0s obras de escava\u00e7\u00e3o do t\u00fanel do tro\u00e7o Amadora Este\/ Reboleira do prolongamento da\u00a0linha Azul.<\/li>\n
Em mar\u00e7o o Metro adere ao movimento \u201cMenos um Carro\u201d que tem como objetivo sensibilizar os cidad\u00e3os para a utiliza\u00e7\u00e3o dos transportes p\u00fablicos de forma mais racional e sustent\u00e1vel.<\/li>\n
Pelo quinto ano consecutivo, o Metro de Lisboa conquista a posi\u00e7\u00e3o cimeira no \u00cdndice de Satisfa\u00e7\u00e3o do Cliente do estudo \u201cECSI \u2013 Portugal\u201d (European Costumer Satisfaction \u00cdndex \u2013 Portugal) que envolveu a avalia\u00e7\u00e3o de um conjunto de operadores de transporte p\u00fablico de passageiros da \u00c1rea Metropolitana de Lisboa.<\/li>\n
A 29 de setembro o Metro \u00e9 galardoado pela 2\u00aa vez consecutiva com o Pr\u00e9mio Nacional \u201cMobilidade em Bicicleta\u201d, iniciativa promovida pela Federa\u00e7\u00e3o Portuguesa de Cicloturismo e Utilizadores de Bicicleta.<\/li>\n<\/ul>\n
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Em fevereiro o Metropolitano procede \u00e0 defini\u00e7\u00e3o da \u201cCarta do Cliente METROPOLITANO DE LISBOA\u201d onde se expressam os seus direitos e deveres, bem como os compromissos que o Metro assume perante os seus clientes. A 24 de mar\u00e7o deu-se in\u00edcio \u00e0s obras de escava\u00e7\u00e3o do t\u00fanel do tro\u00e7o Amadora Este\/ Reboleira do prolongamento da\u00a0linha Azul. 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