navegante® card
navegante® is the ideal card for frequent users of public transport.
It can be topped up with money (‘zapping’) and passes.
Is is a personal card that can only be used by respective holder.
Where can I buy it?
Standard delivery (10 week days)
Blue line | Yellow line | Green line | Red line |
|
| Every day 07:45 a.m - 08:30 p.m | Campo Grande | |||
| Every day 07:45 a.m - 08:30 pm. | Colégio Militar/Luz Jardim Zoológico | Marquês de Pombal | Baixa-Chiado Cais do Sodré | Oriente Aeroporto |
Express delivery (1 week day)
| Blue line | Yellow line |
|
| Weekdays 07:45 a.m - 07:45 p.m | Marquês de Pombal | Campo Grande |
Portal Viva (online)
You can buy online provided you have:
1 – navegante card;
2 – VIVA account (learn here how to create your VIVA account).
What tickets can I top up in this card?
The navegante card can be topped up with travel passes and zapping credit for occasional journeys.
This card can hold up can top up up to 4 different tickets, within the following categories:
- Intermodal passes;
- Combined passes;
- Zapping credit (pay as you go).
The navegante® card holder can only have one active card.
Card user profiles
| Profile | Requirements |
|---|---|
| Normal | None |
| Child | Aged 4 to 12 |
| Social + | Low income households, as duly proved by documents. |
| 4_18 | 4 to 18 year old students, not enrolled in university and not benefiting from school transport provided by the municipality |
| sub23 | University students aged up to 23 years |
| Senior | 65 years or older |
| Retiree | Retired persons whose monthly household income is equivalent or lower to the minimum wage. |
| Pensioner | Pensioners whose monthly household income is equivalent or lower to the minimum wage. |
Price
Standard delivery (10 week days)
| Profile | Price (€) |
|---|---|
| Normal | 7 |
| Child | |
| Social + | |
| Senior | |
| Retired persons and pensioners | |
| 4_18 and sub23 | 3,5 |
Express delivery (1 week day)
| Profile | Price (€) |
|---|---|
| Normal | 12 |
| Child | |
| Social + | |
| Senior | |
| Retiree and pensioner | |
| 4_18 and sub23 | 6 |
Required documentation
For the following user profiles: Normal, Child and Senior:
Metro sales network:
– Application form duly filled.
– Personal Identity Document (children up to 10 years) or Identity Card (EU citizens) or Passport (Portuguese citizens) or Residence Permit.
– Original passport photo in colour, with a flat background, Head coverings and sunglasses are not allowed – except in specific duly substantiated circumstances.
Specific documentation for Retiree/Pensioners, 4_18, sub23 and Social + user profiles:
Check the page information available on page buy/discounts to see if you are eligible for a discount.
Via Portal Viva (online)
Citizen card.
Card validity
Your personalized navegante® card is valid until the end of the period indicated on the card itself.
The personalized navegante® card is valid for 5 years. At the end of the validity period, you will need to issue a new card.
Warranty
The navegante card has a two-year warranty period after its issue date.
During the warranty period if the card is not damaged, it will be replaced with no extra charge. If the warranty has expired, or the card has been damaged, the cost of the new card will be borne by the customer.
After-sales service
If your card stops working:
– Read your card on a validator or a ticket vending machine to confirm if it loaded with a valid Metro ticket. Top up your card if necessary.
– If the card has sufficient credit but cannot be read, show the card and purchase respective to Metro staff. If you cannot find a staff member use the Help Points located at the access gates and ticket machines to ask for assistance.
Card replacements are subject to the following rules:
– The card can only be replaced at the operator where it was loaded.
If the card was loaded in an ATM, it will have to be replaced at Customer Support desk of any of the operators used to load the card;
During the warranty period, if the card is not damaged, it will be replaced with no extra charge. If the warranty has expired, or the card shows damage, the cost of the new card will be borne by the customer
While the new card is being issued, you will be provided a temporary card loaded with the same travel tickets/credit of the old card.
Lost or stolen cards
The operator that issued the navegante card should be informed of its loss or theft as soon as possible, in order to cancel it and prevent its misuse by third parties.
Customers will need to apply and pay for a new card.
Look after your card
Take good care of your card so it will work properly. Namely:
- Do not press the card’s chip.
- Do not twist or bend the card.
- When validating your journey, do not shake or bend the card against the validator. The navegante is a contactless card that does not require any additional movement. Just tap it on to the validator for brief seconds to get a green light and open the gate.
- To validate the journey, take the card out of your wallet.
- When validating your journey, make sure your card is not close to other contactless cards, as the validator may read the wrong card.
