Buy
Where to buy occasional journeys?
Tickets and zapping: Ticket Vending machines (TVM) Ticket offices ATM (Multibanco) cash machines Portal VIVA (online)
Where to buy frequent journeys?
Passes: Ticket Vending Machines (TVM) Ticket offices ATM (Multibanco) cash machines Portal VIVA (online)
Occasional journeys
| Carris/Metro Ticket | 1,50€ |
| Valid for unlimited journeys on Carris and Metro networks, during 60 minutes following the first validation. Cannot be used for consecutive journeys on the Metro. | |
| 1 Day ticket (24h) | |
| Carris/Metro | 6,40€ |
| Valid for unlimited journeys on Carris and Metro, networks during 24 hours following the first validation. | |
| Carris/Metro/Transtejo (Cacilhas) | 9,55€ |
| Valid for unlimited journeys on Carris, Metro and Transtejo (Cacilhas river connection), during 24 hours following the first validation. | |
| Carris/Metro/CP | 10,60€ |
| Valid for unlimited journeys on Carris, Metro and CP (Sintra, Cascais, Azambuja and Sado lines), during 24 hours following the first validation. | |
| Zapping | |
| Prepaid travel credit that can be used on various operators. The cost of each journey is deducted from your card balance, according to the fares and conditions of each operator. Each zapping journey refers to one operator only. Every time you change transport operators, an additional fare is deducted from your card, according to the conditions of the operator. The following amounts can be topped up: 3€, 5€, 10€, 15€, 20€, 25€, 30€, 35€ e 40€. | |
| Metro journey | 1,34€ |
| Valid for a single journey on the Metro network |
Support cards:
Viva viagem is the ideal card for occasional users of public transport, as it may be topped up with tickets or money (pay as you go ‘zapping’ credit).
This card is valid for all member operators.
Viva viagem is the ideal card for occasional users of public transport, as it may be topped up with tickets or money (pay as you go ‘zapping’ credit).
This card is not valid on Metro Transportes do Sul.
Lisboa viva is the ideal card for frequent public transport users. It can be topped up with travel passes or money (pay as you go ‘zapping’ credit).
It is a personal card that can only be used by respective holder.
Frequent journeys
Navegante passes
| Normal | Social +, 4_18 and sub23 Echelon B* | Social + Echelon A | 4_18 and sub23 Echelon A | ||
|---|---|---|---|---|---|
| Navegante Metropolitano (monthly) | 40€ | 30€ | 20€ | 16€ | Buy |
| Spatial validity: Lisbon’s Metropolitan Area | |||||
| Navegante Municipal (monthly) | 30€ | 22,50€ | 15€ | 12€ | |
| Spatial validity: Lisbon's municipality or Amadora's municipality or Odivelas' municipality | |||||
| Navegante 12 (criança) | Free | -- | -- | -- | |
| Spatial validity: Lisbon’s Metropolitan Area | |||||
| Navegante +65 (monthly) | 20€ | -- | -- | -- | |
| Spatial validity: Lisbon's Metropolitan Area For senior citizens and retirees/pensioners only |
|||||
| Navegante Urbano 3i/Ref./Pens. (30-day) | 15€ | -- | -- | -- | |
| Valid on Carris and Metro networks within Lisbon’s municipality boundaries and on the CP train connections to: Benfica (Sintra line), Belém (Cascais Line) and Moscavide (Azambuja Line). | |||||
| Navegante família Metropolitano (monthly) | 80€ | -- | -- | -- | |
| Spatial validity: Lisbon’s Metropolitan Area | |||||
| Navegante família Municipal (monthly) | 60€ | -- | -- | -- | |
| Spatial validity: Lisbon's municipality or Amadora's municipality or Odivelas' municipality | |||||
Exchanges and returns of travel passes:
Navegante Travel Pass
Returns are accepted before the start of the corresponding month. After this date, the Municipal Navegante Travel Pass
can only be exchanged for a Metropolitano Navegante Travel Pass, until the 25th of the corresponding month.
Exchanges between Municipal Passes are not allowed.
Combined passes 30 days
Before the start of the validity date: refunds are accepted for the full amount;
After the first day of validity: only returns are accepted and a daily fee of 12.5% of the price will be charged for each day of validity elapsed.
Any commissions paid on the purchase through ATM will not be reimbursed.
Support card:
Lisboa Viva is the ideal card for frequent public transport users. It can be topped up with travel passes or money (pay as you go ‘zapping’ credit). It is a personal card that can only be used by its user.
Discounts
Social +
Pass Social + is for low income households, as duly proven.
It allows a discount in the purchase of the following passes valid for Lisbon Metropolitan Area:
– Navegante urbano and rede;
– L1, L12, L123, L123SX e L123MA passes;
– 12, 23, 123 passes.
For whom is it intended?
Pass Social + has two discount echelons: 1. Echelon A: 50% discount off the corresponding fare. It is intended for: Recipients of the senior citizens pension supplement; Beneficiaries of social assistance (RIS). 2. Echelon B: 25% discount off the corresponding fare. It is intended for: a) Personal discount: – Retired persons and pensioners receiving monthly pension equivalent or below 1.2 times the value of the IAS (Social Support Index); – Recipients of unemployment benefit receiving monthly allowance equivalent or below 1.2 times the value of the IAS . b) Household discount: – Households with monthly gross income per member of household equivalent or below 1.2 times the value of the IAS. Eligibility: The monthly gross income per member of household is determined according to the following formula: 
Determination of income: Para efeitos do cálculo do rendimento médio mensal do agregado familiar, consideram‐se relevantes as seguintes categorias de rendimentos, adiante indicadas: – gross amount of income from salaried work; – gross amount of income from pensions; – gross amount of social allowances paid by the relevant Government authorities;; – all remaining gross income earned by the household. The following table shows different scenarios for determining household income:
The household is made up of the taxable persons and dependent persons. Identification of the composition of the household of the IRS tax return (Declaração Modelo 3) will be filled in table 3. Identification of taxable persons will be filled in table 3A, fields 03 and 04, and dependent persons will be identified filling in respective tax numbers (NIF), in fields 3B and 3C. Household All members of the identified household, as defined in article 13 of the IRS Code will be entitled to a Social+ pass, provided the monthly gross income per member of household is equivalent or below 1.2 times the value of the IAS. If one or more members of the household benefit from any of the following social allowances, though not meeting requirement above, they will be entitled to a personal Pass Social +: – Recipients of the senior citizens pension supplement; – Beneficiaries of social assistance (RIS). – Retired persons and pensioners receiving monthly pension equivalent or below 1.2 times the value of the IAS (Social Support Index); – Recipients of unemployment benefit receiving monthly allowance equivalent or below 1.2 times the value of the IAS.
Determination of income: Para efeitos do cálculo do rendimento médio mensal do agregado familiar, consideram‐se relevantes as seguintes categorias de rendimentos, adiante indicadas: – gross amount of income from salaried work; – gross amount of income from pensions; – gross amount of social allowances paid by the relevant Government authorities;; – all remaining gross income earned by the household. The following table shows different scenarios for determining household income: | COMPOSITION OF HOUSEHOLD | MAXIMUM AMOUNTS OF ANNUAL INCOME | MAXIMUM AMOUNTS OF MONTHLY INCOME |
| 1 taxable person | 7.320,74 € | 522,91 € |
| 1 taxable person + 1 dependent person | 9.150,93 € | 653,64 € |
| 1 taxable person + 2 dependent persons | 10.981,11 € | 784,37 € |
| 1 taxable person + 3 dependent persons | 12.811,30 € | 915,09 € |
| 1 taxable person + 4 dependent persons | 14.641,48 € | 1.045,82 € |
| 1 taxable person + 5 dependent persons | 16.471,67 € | 1.176,55 € |
| 1 taxable person + 6 dependent persons | 18.301,85 € | 1.307,28 € |
| 2 taxable persons | 14.641,48 € | 1.045,82 € |
| 2 taxable persons + 1 dependent person | 16.471,67 € | 1.176,55 € |
| 2 taxable persons + 2 dependent persons | 18.301,85 € | 1.307,28 € |
| 2 taxable persons + 3 dependent persons | 20.132,04 € | 1.438,00 € |
| 2 taxable persons + 4 dependent persons | 21.962,22 € | 1.568,73 € |
| 2 taxable persons + 5 dependent persons | 23.792,41 € | 1.699,46 € |
| 2 taxable persons + 6 dependent persons | 25.622,59 € | 1.830,19 € |
Echelon A | Documents to submit
If not yet holder of Pass Social + Applicants will submit the relevant form, duly completed, accompanied by the following documents: – Copy and original of ID card (Citizen Card, Identity Card; Passport, Residence Permit); – Copy and original of taxpayer card (if CC not available); – Certificate issued by the relevant Government authorities (Ministério do Trabalho, Solidariedade e Segurança Social) identifying the members of the household and which quality the applicant is recipient of social allowance. This certificate must have been issued no more than fifteen days prior to the application for Pass Social+. Original documents must be shown when submitting application. If already holder of Pass Social + Holders of Pass Social+ applying for the 50% discount must submit the relevant duly completed form, accompanied by the following documents: – Certificate issued by the relevant Government authorities (Ministério do Trabalho, Solidariedade e Segurança Social) identifying the members of the household and which quality the applicant is recipient of social allowance. This certificate must have been issued no more than fifteen days prior to the application for Pass Social+. Original documents must be shown when submitting application. Note: Applicants for Echelon A are not required to submit certificates issued by tax authorities.
Echelon B | Documents to submit
General documentation Echelon B applicants will submit the relevant form, duly completed, accompanied by the following documents: – Copy and original of ID card of applicant (Citizen Card, Identity Card; Passport, Residence Permit); – Copy and original of taxpayer card of applicant (if CC not available); Specific documentation attesting earned income 1 – Retired persons and pensioners receiving monthly pension equivalent or below 1.2 times the value of the IAS: 1.1 – Latest tax return and respective note of settlement (as provided in article 60 of the Personal Income Code) or, if applicant is nor required to submit tax return, annual certificate for tax purposes issued by the relevant Government authority (Ministério do Trabalho, Solidariedade e Segurança Social or Caixa Geral de aposentações). 2 – Recipients of unemployment benefit receiving monthly allowance equivalent or below 1.2 times the value of the IAS: 2.1 – Certificate for tax purposes issued by the relevant Government authority (Ministério do Trabalho, Solidariedade e Segurança Social) attesting that applicant is recipient of unemployment benefit and respective amount. 3 – Households with gross income per member of household equivalent or below 1.2 times the value of the IAS that include different categories of income must submit one of the following documents: 3.1 – Latest tax return and respective note of settlement (as provided in article 60 of the Personal Income Code); If not required to submit personal income tax return: – Certificate issued by the relevant entity of the Ministry of Finance attesting that applicant is exempted from submitting tax return relating to the taxable members of the household, as the case may be. This certificate will only be required if earned income cannot be proven by documents mentioned above; – Certificate issued by the relevant Government authorities (Ministério do Trabalho, Solidariedade e Segurança Social) identifying the members of the household and which quality the applicant is recipient of social allowance, as well as respective amount. These certificates must have been issued no more than fifteen days prior to the application for Pass Social+, attesting the situation of recipients as of the date of issue of certificate. Original documents must be shown when submitting application.
Application for Pass Social +
Validity
The validity period of the eligibility to Pass Social + is of one year, except for recipients of unemployment benefit, where the validity period is of six months as from the date of issue of respective support card. Prior to the expiry of the validity period of the eligibility to Pass Social +, the recipient must renew it providing updated documentation (see information Echelon A and B | Documents to submit).
Where can I apply for or renew my Social+ pass?
You can apply for or renew your Social+ pass at the Customer Care Network at: Campo Grande station Marquês de Pombal station The change of profile from normal to Social+ or Social+ Echelon B to Social+ Echelon A, as well as respective renewal is immediate and free of charge, provided the Lisboa Viva card is in good condition. If the issue of a new card is required for whatever reason, the applicant must provide the documentation mentioned above, in addition to a duly completed application form and an updated passport colour photo. Note: Applicants for Echelon A are not required to submit certificates issued by tax authorities.
Legal framework
Ministerial Orders 272/2011 of 23/09 and 36/2012 of 08/02.
Senior citizens, retired persons and pensioners
Senior customers are entitled to benefit from discounts in some travel passes in the Lisbon region.
Click the following links to know more about access conditions and discounts applicable to senior citizens, retired persons and pensioners.
Senior citizens
Aged 65 years or older:
- 25% discount on Navegante Rede and Intermodal passes;
- 60% on Navegante Urbano.
To benefit from this discount, customers must submit duly completed application form for Lisboa Viva card (senior citizens) plus the following documents: – Updated passport colour photo – Original of Identity Card or other official ID document or residence permit.
Retired persons and pensioners
Retired person/Pensioner whose monthly household income is equivalent or lower to the minimum wage. – 25% discount on Navegante Rede and intermodal passes; – 60% discount on Navegante Urbano. To benefit from this discount, customers must submit duly completed application form for Lisboa Viva card (Retired person/Pensioner) plus the following documents: – Composition of household duly certified by the parish council of respective residence area; – Household income duly certified by respective tax office (or tax return or tax office certificate); – Original and copy of documentary evidence of pension issued by CGA or CNP; – Updated passport colour photo – Original of Identity Card or other official ID document or residence permit.
Request for invoice
For income tax purposes, invoices with Taxpayer Identification Number (NIF) issued at the time of purchase at Metro ticket offices and vending machines, will be included automatically in the taxpayer’s personal area of the Tax Authority’s e-fatura website, in compliance with Law 82 – E / 2014, of 31 December.
Request your invoice with NIF before payment.
As instructed by the Tax Authority, the following information must be filled in on the invoices at the time of purchase:
Invoices up to € 99.99
NIF is optional
Invoice for € 100 up to € 999
NIF / name / address are optional
Invoice equal to or greater than € 1000
NIF / name / address are mandatory