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Using the Metro

Using the Metro

In order to provide the best possible service on our network, your collaboration is crucial.
When using the Metro, abiding by the rules will improve service quality with benefits for all.

Metro journey

A journey begins when you cross the entry gates at the departure station and ends when you cross the exit gates at the arrival station.

Travelling on the Metro

Requires holding an electronic travel card (Viva Viagem or Lisboa Viva) loaded with a valid ticket.
Always keep the travel ticket intact until crossing the exit gates and show it to the ticket inspectors whenever requested.

Travel tickets

There are two types of tickets to travel on the Metro:
1) Occasional tickets to top up the Viva viagem card;
2) Frequent tickets/passes to top up the Lisboa Viva card.

Mandatory validation

It is mandatory to validate your ticket at the stations’ entrance and exit gates (touch in and touch out).

Ticket validations

Validation is made by swiping your card over the reader on the access gates.
The ticket is validated when the reader displays a green light and the access gate opens.

Validity of occasional journeys

Except during service disruption, tickets are valid from the first entry validation and provided no exit gates are crossed.

Travelling with children

1) Children under the age of 3 travel free of charge if accompanied by a fare-paying passenger;
2) Children aged 4  to 12 years travel free of charge, if holding a “Child” Lisboa viva card.

Reduced mobility

Passengers with reduced mobility should check the Metro network map in advance to make sure both departure and arrival stations are fully accessible.
We also recommend checking beforehand the operating status of existing lifts and escalators by contacting our Call Centre.

Special access gates (wide gates)

The stations’ special access gates are reserved for passengers:
– with reduced mobility;
– carrying baby strollers or large objects;
– travelling with children under the age of 4.
The special gates are usually set for exit mode only and should be used with assistance from the station staff, if necessary. Station staff can be reached through the Help Points.

Station Help Points

Use the Help Points at the access gates and ticket machines to reach Metro staff for information or help.

Travelling with bicycles

Travelling with bicycles on the train is permitted, up to 2 bicycles per train, provided there are no large crowds of passengers.

Travelling with pets

Your pet can travel with you on the train in proper carriers so that it will not bother, disturb or frighten other passengers.

Standing on the platform

For safety reasons, it is not permitted to stand between the edge of the platform and the yellow stripe on the floor.

Steps to a safer Metro

Mobile phone

Don’t use your mobile phone inside the train while the doors are open. Avoid being victim of robbery.

Valuable objects and large sums of money

For your safety avoid keeping valuable objects and large sums of money in full view.

Isolated places

For your safety, when it’s quieter, avoid isolated places.