Using the Metro
In order to provide the best possible service on our network, your collaboration is crucial.
When using the Metro, abiding by the rules will improve service quality with benefits for all.
A journey begins when you cross the entry gates at the departure station and ends when you cross the exit gates at the arrival station.
Travelling on the Metro
Requires holding an electronic travel card (Viva Viagem or Lisboa Viva) loaded with a valid ticket.
Always keep the travel ticket intact until crossing the exit gates and show it to the ticket inspectors whenever requested.
There are two types of tickets to travel on the Metro:
1) Occasional tickets to top up the Viva viagem card;
2) Frequent tickets/passes to top up the Lisboa Viva card.
It is mandatory to validate your ticket at the stations’ entrance and exit gates (touch in and touch out).
Validation is made by swiping your card over the reader on the access gates.
The ticket is validated when the reader displays a green light and the access gate opens.
Validity of occasional journeys
Except during service disruption, tickets are valid from the first entry validation and provided no exit gates are crossed.
Travelling with children
1) Children under the age of 3 travel free of charge if accompanied by a fare-paying passenger;
2) Children aged 4 to 12 years travel free of charge, if holding a “Child” Lisboa viva card.
Passengers with reduced mobility should check the Metro network map in advance to make sure both departure and arrival stations are fully accessible.
We also recommend checking beforehand the operating status of existing lifts and escalators by contacting our Call Centre.
Special access gates (wide gates)
The stations’ special access gates are reserved for passengers:
– with reduced mobility;
– carrying baby strollers or large objects;
– travelling with children under the age of 4.
The special gates are usually set for exit mode only and should be used with assistance from the station staff, if necessary. Station staff can be reached through the Help Points.
Station Help Points
Use the Help Points at the access gates and ticket machines to reach Metro staff for information or help.
Only a maximum of 2 bicycles per train car are allowed and only when there are no large crowds of passengers.
Carrying large objects
Objects which may affect the safety or comfort of other passengers due to their nature, volume, shape or smell, may not be carried on the metro. It is forbidden to carry toxic, explosive, radioactive, corrosive and flammable substances, as well as pressurised gases.
Your pet can travel with you on the train in proper carriers so that it will not bother, disturb or frighten other passengers.
Standing on the platform
For safety reasons, it is not permitted to stand between the edge of the platform and the yellow stripe on the floor.
Remember, the Metro is for everyone
The campaign “Remember, the Metro is for everyone” addresses behaviours that have a negative impact on Metro service, by promoting politeness and alerting customers to the importance of courtesy and respect for others. The campaign seeks to reinforce and foster the continued practice of positive behaviours and attitudes by Metro customers.
Steps to a safer Metro
Don’t use it inside the train while the doors are open. Avoid being victim of robbery.
Objects and large sums of money
For your safety avoid keeping valuable objects and large sums of money in full view.
For your safety, when it’s quieter, avoid isolated places.
Keep your belongings close to you, and never leave them unattended.
Be careful of pickpockets
Keep your purse or wallet and your mobile phone in a safe place next to your body.
If you are the victim of a robbery, do not react. Inform the subway or the Police employee immediately.