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Customer support

Customer support

Talk to us whenever you need!
Metro has a range of customer support services.
Click here to know what customer support service best suits your needs.

Customer support centre

Phone: (+351) 21 350 015
Working hours: Weekdays, from 08:30 a.m to 09:00 p.m
Customer support and information about the services provided by Metro and Carris.

Examples of the information provided:

  • Most suitable travel tickets and fares;
  • Most adequate routes for the Customer’s mobility needs;
  • Working hours of the different services of Metro and Carris;
  • Information on lost and found property.


At the stations, please address one of our duly identified staff members or security guards whenever you need help.
You can also use the Help Points at the access gates and ticket machines to quickly reach Metro staff for information or help.

Customer care network

Campo Grande
Location: Campo Grande station (ground floor)
Address: R. Cipriano Dourado
Working hours: Weekdays, from 8:30 a.m to 07:30 p.m

Marquês de Pombal
Location: Marquês de Pombal station (commercial area)
Working hours: Weekdays, from 8:30 a.m to 07:30 p.m

Customer support for all issues concerning Metro services, namely:

  • Information;
  • After-sales service for travel tickets/passes.

Welcome centre

Location: Aeroporto station
Working hours:
Weekdays, from 8:30 a.m to 07:30 p.m.

Particularly directed to tourists, namely:

  • Customer information;
  • City and transport maps  (pocket maps);
  • Tourist tickets;
  • Metro merchandising.

Payments of fines

Location: Complexo de Carnide (administrative office)
Address: Estrada da Pontinha (near Carnide station and Teatro Armando Cortez)
Working hours: Weekdays, from 9:00 a.m to 03:30 p.m


Location: Marquês de Pombal station;
Phone: (+351) 213 521 040