Customer support
Talk to us whenever you need!
Metro has a range of customer support services.
Click here to know what customer support service best suits your needs.
Stations
At the stations, please address one of our duly identified staff members or security guards whenever you need help.
You can also use the Help Points at the access gates and ticket machines to quickly reach Metro staff for information or help.
Customer support centre
Customer support and information about the services provided by Metro
Phone: (+351) 213 500 115 (Portuguese fixed network call)
Email: atendimento@metrolisboa.pt
Working hours: Weekdays, from 08:30 a.m to 07:00 p.m
Customer care network
Customer support for all issues concerning Metro services, namely after-sales service for travel tickets/passes.
Campo Grande
Location: Campo Grande station (ground floor)
Address: R. Cipriano Dourado
Working hours: Weekdays, from 8:30 a.m to 07:30 p.m
Marquês de Pombal
Location: Marquês de Pombal station (commercial area)
Working hours: Weekdays, from 8:30 a.m to 07:30 p.m
Welcome centre
Customer information particularly directed to tourists.
Location: Aeroporto station
Working hours: Weekdays, from 8:30 a.m to 07:30 p.m.
(closed on 25, 26 and 29 Aug. from 2 p.m/7.30 p.m, and on 30 and 31 Aug. from 12.30p.m/13.30 p.m and 5 p.m/7.30 p.m)
Payments of fines
Location: Complexo de Carnide (administrative office)
Address: Estrada da Pontinha (near Carnide station and Teatro Armando Cortez)
Working hours: Weekdays, from 9:00 a.m to 03:30 p.m
Police
Location: Marquês de Pombal station;
Phone: (+351) 21 350 01 25
