Customer support
 Close up image of a Metro employee assisting a passenger at a Customer Support Center

Customer support

Talk to us whenever you need!
Metro has a range of customer support services.
Click here to know what customer support service best suits your needs.


At the stations, please address one of our duly identified staff members or security guards whenever you need help.
You can also use the Help Points at the access gates and ticket machines to quickly reach Metro staff for information or help.

Customer support centre

Customer support and information about the services provided by Metro


Phone: (+351) 213 500 115 (Portuguese fixed network call)
Working hours: Weekdays, from 08:30 a.m to 07:00 p.m

Customer care network

Customer support for all issues concerning Metro services, namely after-sales service for travel tickets/passes.

Campo Grande
Location: Campo Grande station (ground floor)
Address: R. Cipriano Dourado
Working hours: Weekdays, from 8:30 a.m to 07:30 p.m

Marquês de Pombal
Location: Marquês de Pombal station (commercial area)
Working hours: Weekdays, from 8:30 a.m to 07:30 p.m

Welcome centre

Customer information particularly directed to tourists.

Location: Aeroporto station
Working hours: Weekdays, from 8:30 a.m to 07:30 p.m.
(closed on 25, 26 and 29 Aug. from 2 p.m/7.30 p.m, and on 30 and 31 Aug. from 12.30p.m/13.30 p.m and 5 p.m/7.30 p.m)


Payments of fines

Location: Complexo de Carnide (administrative office)
Address: Estrada da Pontinha (near Carnide station and Teatro Armando Cortez)
Working hours: Weekdays, from 9:00 a.m to 03:30 p.m


Location: Marquês de Pombal station;
Phone: (+351) 213 521 040

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