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Information request

Information request

Fill out the following form to obtain information about Metro services or to obtain information about any item lost on our network.
Please contact our Customer support centre whenever you need more personalized informations.

Send information request

For matters relating to travel tickets or cards only
* Mandatory fields are marked

All personal information collected is for analysis and customer response purposes, and it will be logged into our information systems for data processing. The information will be processed in accordance with our security and confidentiality policies and procedures and personal data will be kept only for the time strictly necessary for the purposes for which it was collected. To update, correct and/or delete your personal information, please contact us at dpo@metrolisboa.pt. For more information about privacy policy, please click here.
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Lost and found

Fill out the following form to obtain information about items lost on our network.
If the lost property is confirmed to have been found, please go to the Customer Care Space at Campo Grande Station.
To collect lost items at the Campo Grande Customer Care you must provide a description of the item and/or valid identification.
Any property, money or documents found on the Metro must be left at the stations with Metro staff or the security forces present on site (PSP and GNR).
If an item lost on the Metro is unclaimed within two days, it will be forwarded to the Police Station of Olivais.

Central de Achados de Lisboa, P.S.P. dos Olivais
Secção de Perdidos e Achados
Phone: 218 535 403
Address: Praça Cidade Salazar, Lt.180
1800-125 Olivais

Send lost and found request

* Mandatory fields are marked

All personal information collected is for analysis and customer response purposes, and it will be logged into our information systems for data processing. The information will be processed in accordance with our security and confidentiality policies and procedures and personal data will be kept only for the time strictly necessary for the purposes for which it was collected. To update, correct and/or delete your personal information, please contact us at atendimento@metrolisboa.pt. For more information about privacy policy, please click here.
reCAPTCHA is required.