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All questions and answers about how to travel on the Lisbon Metro.
Click respective links to obtain the answer to your questions.
If you have any additional doubt concerning the Metro service, please send us your information request filling out the following form.

Please contact a Customer Centre if you want an immediate and customised answer.


Metro working hours

Metro operates every day, including week-ends, from 06:30 a.m to 01:00 a.m (time of departure of the last train from terminal station of each line).

Up to what age can children ride the Metro for free?

Children up to the age of 3 can use the Metro free of charge, as long as they are accompanied by an adult with a valid ticket.

Children between the ages of 4 and 18 can also ride the Metro for free as long as they hold a personalized navegante card (child profile or under 18).

What do I need to travel on the Metro?

To ride the Metro you must have a valid electronic card (navegante personalized or occasional) topped up with valid transport tickets, or a contactless bank card.

What cards are available to travel on the Metro?

Three types of cards may be used to ride the Metro:

  • navegante® occasional card for occasional journeys;
  • navegante®  personalized card to top up with travel passes and/or zapping credit;
  • Contactless bank card that allows you to pay for a Metro trip directly on the access gates’ validators.

What are the transport tickets available to travel on the Metro?

The Metro has transport tickets suitable for frequency of use: occasional or frequent.
Please check our Fares.

What is the navegante® occasional card ?

The navegante® occasional card is an electronic smart card that is validated by approaching the card to the contactless validators.  It is specially designed for non-frequent customers (occasional journeys).

How much does the navegante® occasional card cost?

It costs €0,50 and it is valid for one year.

Can the navegante® occasional card card be used by more than one person?

No. The navegante® occasional card can only be used by a single user per journey. Its use by several persons simultaneously for the same journey is considered an offence and may be subject to fine. Each user must hold a valid ticket.

What tickets can I top up on my navegante® occasional card?

– Carris/Metro ticket
– Carris/Metro 1 day ticket (24h)
– Carris/Metro/Transtejo (Cacilhas) 1 day ticket
– Carris/Metro/CP 1 day ticket
– Pay as you go ‘zapping’ credit for all members operators (Carris, Metro, Transtejo, CP, Fertagus, Metro Sul do Tejo, Rodoviária de Lisboa and TST).

Where can I buy the navegante® occasional card?

On the Metro network, the navegante occasional card can be purchased and loaded on Ticket Vending Machines and Ticket Offices.
Keep the purchase/load receipt with you, as you will need it in case of card malfunction.


What's a customized navegante® pass?

Customized navegante® is the ideal card for frequent public transport users. It can be topped up with travel passes or money (pay as you go ‘zapping’ credit).
It is a personal card that can only be used by respective holder.

What’s the difference between a monthly pass and a 30-day pass?

Monthly passes are valid of a fixed month. They are available for sale until the 20th of each month and are valid for the month concerned. They can be bought as from the 26th of previous month concerned to be used as from the 1st day of such month.

A 30-day pass is valid for 30 days as from the date of purchase or the end of the previously topped up pass. 30-Day passes can be bought any day of the month.

Is it possible to transport animals on the Metro?

The transport of animals on the Metro is permitted subject to the following conditions:

a) Dangerous or potentially dangerous dog breeds are not permitted on the Metro (Fila Brasileiro, Dogo-Argentino, Pit Bull terrier, Rottweiler, American Sataffordshire terrier, Staford bull terrier and Tosa inu);

b) The accompanying passenger must have the animal’s vaccine record and municipal licence with him/her;

c) if duly muzzled and tethered to a short leash to prevent them from disturbing or hurting other passengers.

Can I take my bicycle on the Metro?

Yes You can take your bicycle on the Metro, though only up two bikes per carriage, and provided there is no agglomeration of passengers.
These terms do not apply to folding bikes, provided they do not affect the comfort and safety of remaining passengers.

Can I transport large items on the Metro?

You can transport large items on the train provided the nature of the items do not jeopardise the safety and comfort of other passengers.

I need a certificate attesting a delay on the Metro. What should I do?

You must send an e-mail to atendimento@metrolisboa.pt, mentioning the day, time and metro line allegedly suffering delay.
Note: delay certificates can only be issued by Metropolitano de Lisboa in cases of traffic disruption of over 15 minutes and following the  resumption of traffic on the line concerned.

Which are the Metro stations fully accessible?

Fully accessible stations, i.e. accessible by wheelchair or mobility scooter from street to platform are those marked in the following image.

Network diagram - step free

I am a reduced mobility/disabled passenger . What must I do to travel on the Metro?

We recommend passengers with special mobility needs to plan their journey beforehand, seeking information on:

– if stations of departure and destination are fully accessible (see image in previous FAQ);
– Confirm if mechanical equipment on the station of departure and origin is working.  Contact the Customer Service;
– travel accompanied, if possible.
– If necessary, seek assistance with our staff at the station.

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