FAQ

Children up to the age of 3 can use the Metro free of charge, as long as they are accompanied by an adult with a valid ticket.

Children between the ages of 4 and 18 can also ride the Metro for free as long as they hold a personalized navegante card (child profile or under 18).

To ride the Metro you must have a valid electronic card (navegante personalized or occasional) topped up with valid transport tickets, or a contactless bank card.

Three types of cards may be used to ride the Metro:

• navegante® occasional card for occasional journeys;
• navegante®  personalized card to top up with travel passes and/or zapping credit;
• Contactless bank card that allows you to pay for a Metro trip directly on the access gates’ validators.

The Metro has transport tickets suitable for frequency of use: occasional or frequent.
Please check our Fares.

The navegante® occasional card is an electronic smart card that is validated by approaching the card to the contactless validators.  It is specially designed for non-frequent customers (occasional journeys).

It costs €0,50 and it is valid for one year.

No. The navegante® occasional card can only be used by a single user per journey. Its use by several persons simultaneously for the same journey is considered an offence and may be subject to fine. Each user must hold a valid ticket.

– Carris/Metro ticket
– Carris/Metro 1 day ticket (24h)
– Carris/Metro/Transtejo (Cacilhas) 1 day ticket
– Carris/Metro/CP 1 day ticket
– Pay as you go ‘zapping’ credit for all members operators (Carris, Metro, Transtejo, CP, Fertagus, Metro Sul do Tejo, Rodoviária de Lisboa and TST).

On the Metro network, the navegante occasional card can be purchased and loaded on Ticket Vending Machines and Ticket Offices.
Keep the purchase/load receipt with you, as you will need it in case of card malfunction.

Customized navegante® is the ideal card for frequent public transport users. It can be topped up with travel passes or money (pay as you go ‘zapping’ credit).
It is a personal card that can only be used by respective holder.

Monthly passes are valid of a fixed month. They are available for sale until the 20th of each month and are valid for the month concerned. They can be bought as from the 26th of previous month concerned to be used as from the 1st day of such month.

A 30-day pass is valid for 30 days as from the date of purchase or the end of the previously topped up pass. 30-Day passes can be bought any day of the month.

a) Dangerous or potentially dangerous dog breeds are not permitted on the Metro (Fila Brasileiro, Dogo-Argentino, Pit Bull terrier, Rottweiler, American Sataffordshire terrier, Staford bull terrier and Tosa inu);

b) The accompanying passenger must have the animal’s vaccine record and municipal licence with him/her;

c) if duly muzzled and tethered to a short leash to prevent them from disturbing or hurting other passengers.

Yes You can take your bicycle on the Metro, though only up two bikes per carriage, and provided there is no agglomeration of passengers.
These terms do not apply to folding bikes, provided they do not affect the comfort and safety of remaining passengers.

– if stations of departure and destination are fully accessible (see image in previous FAQ);
– Confirm if mechanical equipment on the station of departure and origin is working.  Contact the Customer Service;
– travel accompanied, if possible.
– If necessary, seek assistance with our staff at the station.