FAQ
All questions and answers about how to travel on the Lisbon Metro.
Click respective links to obtain the answer to your questions.
If you have any additional doubt concerning the Metro service, please send us your information request filling out the following form.
Please contact a Customer Centre if you want an immediate and customised answer.
Metro working hours
Until what age can children travel for free on our network?
What do you need to travel on our network?
What are the cards available to travel on the Metro?
– The viva viagem card, which can be topped up with tickets;
– The Lisboa viva pay-as-you-go card, which can be topped up with tickets and/or zapping.
What are the transport tickets available to travel on the Metro?
1) Tickets for occasional use (occasional journeys), for non frequent users (ex. journey ticket, daily ticket or zapping);
2) Frequent user tickets (frequent journeys), for regular Metro users (ex. Navegante, intermodal or combined passes).
What is the viva card?
The viva viagem card is an electronic card that is validated by approaching the card to the contactless validators; it is reloadable and specially designed for non-frequent customers.
How much does the viva viagem card cost?
Can the viva viagem card be used by more than one person?
Can I top up my viva viagem card with different types of transport tickets?
Where can I buy a Viva Viagem Card on the Metro?
What’s the Lisboa Viva card?
What's a Navegante pass?
How many types Navegante passes can you find?
1. Navegante urbano permite a utilização do Metro e Carris dentro de Lisboa (coroa L), estando incluída a CP na área de Lisboa com limites:
Linha de Cascais – C.Sodré/ Belém
Linha de Sintra – Rossio / Benfica e Benfica / Moscavide
Linha da Azambuja – Sta. Apolónia/ Moscavide
Linha de Cintura – Alcântara Terra/ Moscavide
Relativamente ao Metro esta modalidade não permite a utilização das Alfornelos, Amadora Este e Reboleira (linha Azul) e Odivelas (linha Amarela).
2. Navegante rede permite a utilização do Metro e Carris em toda a rede (coroas L e 1), estando incluída a CP na área de Lisboa com limites:
Linha de Cascais – C.Sodré/Algés
Linha de Sintra – Amadora/Rossio e Amadora/Bobadela
Linha da Azambuja – Sta. Apolónia/Bobadela
Linha de Cintura – Alcântara Terra/Bobadela
What’s the difference between a monthly pass and a 30-day pass?
A 30-day pass is valid for 30 days as from the date of purchase or the end of the previously topped up pass. 30-Day passes can be bought any day of the month.
Is it possible to transport animals on the Metro?
a) Dangerous or potentially dangerous dog breeds are not permitted on the Metro (Fila Brasileiro, Dogo-Argentino, Pit Bull terrier, Rottweiler, American Sataffordshire terrier, Staford bull terrier and Tosa inu);
b) The accompanying passenger must have the animal’s vaccine record and municipal licence with him/her;
c) if duly muzzled and tethered to a short leash to prevent them from disturbing or hurting other passengers.
Can I take my bicycle on the Metro?
Yes You can take your bicycle on the Metro, though only up two bikes per carriage, and provided there is no agglomeration of passengers.
These terms do not apply to folding bikes, provided they do not affect the comfort and safety of remaining passengers.
Can I transport large items on the Metro?
I need a certificate attesting a delay on the Metro. What should I do?
Note: delay certificates can only be issued by Metropolitano de Lisboa in cases of traffic disruption of over 15 minutes and following the resumption of traffic on the line concerned.
Which are the Metro stations fully accessible?
I am a reduced mobility/disabled passenger . What must I do to travel on the Metro?
– if stations of departure and destination are fully accessible (see image in previous FAQ);
– Confirm if mechanical equipment on the station of departure and origin is working. Contact the Customer Service;
– travel accompanied, if possible.
– If necessary, seek assistance with our staff at the station.