— I’m visiting Lisbon. What’s the best way to get around?
Tap and Go with Contactless
€ 1,92
Per trip • Valid across the whole network
Works with
Take it out
Take your card out of your wallet and hold it up to the validator on its own. That way, the validator won’t read the wrong card and you can go through without a hitch.
Tap
Tap your physical or virtual bank card on the validator when you enter and when you leave.
Travel
Enjoy your trip.
The fare is charged automatically.
Three steps and you’re off
No tickets, no queues.
Your bank card is your ticket.
To avoid tapping the wrong card or being wrongly charged, take your bank card out of your wallet and tap only that card on the validator.
Portal MYTRIPS
Check your trips and payments
See the details of your contactless trips and download receipts. No registration needed.
Everything you need to know
Which contactless cards can I use?
The Lisbon Metro accepts VISA, VPAY and Mastercard cards, as long as they have the contactless symbol.
It doesn’t happen often, but some contactless cards may not be enabled for this kind of use. If your card doesn’t work, please check with your bank that it’s set up for contactless payments on the Lisbon Metro.
Can more than one person use the same card or device?
No. Each passenger needs their own card or device.
On any trip, a card (physical or virtual), smartphone or smartwatch can only be used by one person. Sharing one payment method between several passengers is not allowed.
Use the same card or device to tap in and tap out. If you tap in with a card, tap out with that same card. The same goes for smartphones and smartwatches.
Your fare is calculated based on where you tap in.
During your trip
Can I tap in with my physical card and tap out with my phone?
No. Tap in and tap out with the same card or device you started with.
- If you tap in with your physical card, tap out with the same physical card.
- If you tap in with your smartphone or smartwatch, tap out with the same device.
What happens if an inspector checks my trip?
Tap in and tap out on every trip, always with the same card or device.
If an inspector checks your trip, show the card or device you used to tap. Inspectors have equipment that shows your validations.
Using a smartphone or smartwatch? Make sure it has enough battery for the whole trip, so you can show it if asked.
Travelling without a valid tap-in or tap-out, or not being able to show the card or device you used, may result in the penalties set out by law.
My card has stopped working. What could be wrong?
The most common reasons are:
- The card has expired
- The card is damaged
- There are insufficient funds
- The card has been reported lost or stolen
- The card is on the system blocklist
- The card isn’t set up for contactless
Still not sure? Please contact your bank or our Customer Service Centre.
When can I ask for a refund?
Once we have reviewed your case, refunds are only possible when a charge is linked to a network disruption or a fault in the access gate system.
Charges caused by incorrect use of the contactless service are not refunded, including:
- Tapping in and out with different cards or devices (even if they’re linked to the same bank account)
- Tapping with your bank card instead of your personalised navegante card with a valid pass
To avoid accidental charges, tap only the card or device you want to use and always use the same one to tap in and out at the gates.
If you need assistance, please ask a Metro Agent at the Help Points next to the gates or at the ticket vending machines.
What does "blocklist" mean? How do I unblock my card?
Being on the blocklist only stops you using your card on the Lisbon Metro. You can still use it for other purchases and payments.
If you have outstanding payments, you will need to settle them with your bank.
Once the debt is paid, the system reactivates your card automatically.
Why did I receive a notification from my bank showing a different amount?
Some banks use security checks that may temporarily pre-authorise an amount to confirm that your card is valid and has funds available.
That’s why, after your first tap, you may see a temporary €1 hold. This is not the final fare for your trip.
Once your trip is complete, the hold is cleared and the fare is charged, usually overnight, subject to your bank’s authorisation.
When will I be charged?
Once your trip is complete, payment is processed automatically.
The charge may appear on your bank statement later, depending on the processing times of the organisations involved.
How is my personal data handled?
The Lisbon Metro is responsible for handling your data. We use your contactless card data for customer support, customer management, trip-related information and fraud prevention. The legal basis for this is the transport service contract you have with the Lisbon Metro.
Your data may be used by the partners who set up and run the contactless technology we use to provide our services. It may also be passed on to judicial, police or administrative authorities whenever the law requires it.
The Lisbon Metro has implemented technical and organisational measures to protect your data and handles your personal data in line with the applicable data protection law.
For more information on how we use your data, see our privacy policy and the privacy policies of our partners Indra and Littlepay.
Para saber mais como utilizamos os seus dados consulte a nossa política de privacidade aqui e as políticas de privacidade dos nossos parceiros em Indra e Littlepay.
A partnership
