It means you can travel with a contactless bank card, either physical or virtual (through smartphone/smartwatch technology such as Apple Pay or Google Pay), without having to pre-purchase any ticket.

The advantage is that you can ride the Lisbon Metro without the inconvenience of having to purchase a ticket in advance. Simply tap your card on the gate validator to pay for your fare and open the gate.

On the entire Lisbon Metro network.

For anyone with a contactless bank card who wants to make an occasional (single) ride on the Lisbon Metro network.

Each ride costs €1.80 and allows for travel throughout the entire Metro network.

Simply swipe your contactless (physical/virtual) payment card over the validator, wait for a success message, a green light and a beep, and the gates will open.

Remember to remove your card from your wallet before tapping it.

Yes, as long as you have activated them with a VISA, VPAY or Mastercard. If you use one of these devices, make sure it’s charged in the exit validation gate, or you will be considered a passenger without a ticket subject to the legally established penalties.

Yes.

No. “One card, one passenger” applies.

Yes, the fare is determined based on the entry validity. However, you must use the same card to validate the same ride (entry and exit). The card you used to validate your entry must also be used to validate your exit. The same is true for smartphones and smartwatches.

Most contactless bank cards feature a contactless symbol . However, some contactless cards may still be unsuitable for this use. If this is the case, we advise you to contact your bank..

Cards accepted in the Lisbon Metro are: VISA, VPAY, Electron and Mastercard.

No. To be able to travel you have to get an accepted validation (green light). The message “Passe por favor” will appear on the screen.

If validations fail (red light), save the error code displayed on the validator screen for reference in future contacts with Customer Support (213500115).

The Lisbon Metro network is a closed system, which means that you must always validate your card to get in and out. In addition, ticket inspectors are equipped with control terminals to check when and where the validation occurred.

Yes. If you don’t present your payment card for the inspector to confirm your successful validation, you will be considered as travelling without a ticket and could face legal penalties.

Possible reasons include:

– The card has expired;
– The card is damaged;
– The card is on a deny list (card not activated, lost, stolen, in debt…).

For more information, check with Customer Support (Tel: +351 213 500 115) or your bank.

No, the deny list is specific to the Lisbon Metro system and does not block your card, it only prevents it from being used in the Metro network until the situation is clarified or pending payments settled.

If your card has been blacklisted due to non-payment, all you have to do is rectify the situation. When outstanding payments are settled, the system checks the situation automatically and removes the card from the blacklist. Hold your card against the validator as soon as your account has a positive balance; even if it displays a red light at first, this will begin an automatic debt recovery operation that, if successful, will allow you to travel again at the next attempt.

The transaction will later appear on your bank statement. To access your travel details use MyTrips. By accessing this portal, you will be redirected to a third-party website. To understand how your data will be handled, please read the privacy statement on that website.

No.

You will see the payment on your bank statement with the description ‘Metropolitano de Lisboa E.P.E./ Amount/ Date.’

It will appear as a separate transaction for each journey, or as an aggregation of journeys if fare optimization is applied.

Pre-authorizations may be performed on a periodic basis after card validation to ensure that the card has a positive balance and can be used for travel. If necessary, the bank sends a notification with the pre-authorisation details. The sum in question will not be charged, only the rides taken on the Lisbon Metro network during the day.

The travel fees are charged at the end of each day of travel.

No additional charges, you only pay for the journeys.

Yes. Payments are completely safe and are processed by companies recognized by VISA and Mastercard to the highest certification standards.

For further questions or suggestions please contact:

Metro Lisboa Call Centre 213500115;

atendimento@metrolisboa.pt.

The Lisbon Metro is responsible for processing your data, and the information from your contactless cards is used for customer support, customer management, providing travel information, and preventing fraud. This data processing is based on the transport service contract that you entered into with the Lisbon Metro.

Your data may also be used by partners who have implemented and enabled contactless technology for our services. Additionally, it may be disclosed to Judicial, Police, or Administrative Authorities as required by law.

The Lisbon Metro has implemented the necessary organizational and technical measures to ensure the security of your data and complies with the applicable data protection laws when processing it.

For more information on how we use your data, please review our privacy policy here, as well as the privacy policies of our partners at Indra and Littlepay.