Smoking is forbidden
Smoking is strictly forbidden in the Lisbon Metro’s public premises, namely trains, stations, accesses and adjoining facilities, and punishable by law.
(Law 37/2007 of August 14, article 4, nr.1 u, amended by Law 109/2015, August 26).
Closed-circuit television (CCTV)
For security reasons, metro trains and stations are kept under video surveillance with image recording (Law 34/2013 of May 16, article 31º Closed-circuit television systems).
Priority customer service
Priority must be given to passengers with disabilities or reduced mobility, elderly people, pregnant women, persons carrying infants (under the age of 2) and passengers with other specific needs, which entitle them to priority service (art. 3 of Decree Law 58/2016, of August 29).
In the event of doubt as to the priority status, the Metro staff is entitled to request appropriate evidence.
Fare evasion offenses
Paying to use the public transport service is a legal obligation.
To travel on the Metro, passengers must have a valid transport ticket that has been validated when crossing the stations’ access gates.
The terms of public transport use and ticket inspections are provided for in Law 28/2006, of July 4, in the wording of Decree Law 117/2017, of September 12, and Ordinance 343/2002, of April 2.
Pursuant to paragraph 1 of article 7 of Law 28/2006, of July 4, the following actions constitute serious offenses:
a) Travelling without a valid transport ticket;
b) Refusal to show the travel ticket when requested;
c) Using an invalid ticket for the bus, route, zone, line, train or class on which the passenger is travelling;
d) Not validating transport tickets/cards whenever so is mandatory, except for provisions in item a) of paragraph 2;
e) Travelling with an expired ticket;
f) Travelling with a discounted fare ticket without proof of discount eligibility;
g) Travelling with a customised transport card belonging to a different holder;
h) Using a customised card not containing one of its constituent elements or showing disparate elements;
i) Traveling with a transport ticket/card that has been falsified, tampered with or electronically altered in any way.
Pursuant to paragraph 2 of article 7 of Law 28/2006, the following actions constitute minor offenses:
a) Using a non-validated ticket whenever so is required, for monthly signatures or passes, 30-day passes or occasional tickets, not validated from the second boarding on the same journey;
b) Using a damaged customised card preventing the control of its identity or validity.
The Metro ticket inspectors are sworn officials who may, in the course of their duties, require passengers’ civil and fiscal identification by means of a valid and authentic identification document.
Whenever passenger identification is not possible, the Metro ticket inspector may request the presence of the Police authority.
Seizure of tickets / cards
Verification of provisions in article 7 paragraph 1-f) to j) and paragraph 2-b) of Law 28/2006, of July 4, will result in the immediate seizure of the travel ticket/card by the Metro ticket inspectors.
Lack of a valid ticket/card, travelling with an invalid ticket/card or refusal to allow the Metro ticket inspectors or the contactless system to verify the ticket’s validity, is punishable with a fine ranging from 120€ to 350€, in case of a serious offense. For minor offenses, the minimum and maximum fines are reduced by 75% for first offenses and by 40% for repeated offenses.
Voluntary payment of fines
Offending passengers may benefit from a 50% reduction if they voluntarily pay the applicable fines directly to the ticket inspector or at the Metro offices within 15 weekdays following notice, as per number 6 of article 8 of Law 28/2006, of July 4.
Whenever voluntary payment is waved, the fine notice is sent by the IMT, I.P. (Institute for Mobility and Transport) to the relevant authority to initiate offense proceedings.
The tax office of the defendant’s fiscal residential area is the relevant entity for the purposes of opening offense proceedings and charging the applicable fines (article 10 of Law 28/2006, of July 4).
Dangerous or potentially dangerous animals may not be carried on public transport (Metro), including the following dog breeds: “Fila Brasileiro”, “Dogo Argentino”, “Pit Bull Terrier”, “Rottweiler”; “American Staffordshire Terrier”, “Stafford Bull Terrier” and “Tosa Inu
Pet animals are permitted on the Metro with some reasonable precautions regarding their danger, health and hygiene status. Animals must be suitably escorted and restrained to prevent any harm or damage to other passengers and property. Unrestrained dogs are allowed provided they are not dangerous breeds, wear suitable muzzles and short leads and carry accurate legal documents, including updated vaccination records and municipal license.
Blind and visually impaired passengers can travel with guide or assistance dogs, provided they carry the proper certification and a visible badge issued by an accredited national or foreign institution. Passengers with sensory, intellectual, cognitive and/or physical impairment also have the right to travel with assistance dogs subject to the terms provided above.
Guide or assistance dogs in training are also allowed, if suitably documented and accompanied by the trainer or the host family.
The above restrictions do not apply to dogs belonging to the Armed Forces, emergency services or State security forces.
Decree Law 315/2009 of October 29, Resolution 968/2009 of August 26, Resolution 422/2004 of April 24.
(Decree- Law 315/2009 of 29 October, Ministerial Order 968/2009 of 26 August, Ministerial Order 422/2004 of 24 April).
Information for Data Subjects
Personal Data Controller
Metropolitano de Lisboa E.P.E.
Data Protection Officers
ML Data Protection Officer (DPO) can be reached at: firstname.lastname@example.org.
It is the responsibility of the DPO to respond to requests to exercise ML’s customer rights, as well as to clarify any inquiries regarding personal data protection.
ML only processes the data strictly necessary for the purposes stated below.
ML processes the data provided by customers at the moment of ticket purchasing.
If the provision of the transport service does not require prior data collection (i.e. for occasional customers), such data may be collected at other times if needed to comply with legal obligations or requirements (i.e. for insurance claims in case of an accident).
Purposes and grounds for the processing of personal datas
a) Purposes relating to the transport contract:
• Management of the contractual relationship and related operations, such as the issue of transport tickets or invoices;;
• Customer support service;
• Lost and found service.
b) Purposes related to legal compliance:
• Management of customer complaints;
• Management of inspection activities and survey of Notice Reports for violations in the use of the transport service.
Failure to deliver data for the purposes a) and b) will preclude ML from providings.
c) Purposes related to ML’s legitimate interest:
• Control of the safety of people and property through the use of video surveillance in designated areas;
• Record-keeping of incidents in stations;
• Management of customer suggestions;
• Conducting market research, assessment surveys and statistics.
d) Consent-related purposes (if provided at the time of data collection):
• Promotional and direct marketing activities;
• Submission of newsletters..
• Entities with which ML shares data, within the scope of the identified purposes:
a) Entities and authorities with which ML is legally required to share personal data;
b) Insurance companies;
c) Subcontractors that process the data on behalf of ML and according to the purposes determined by ML.
Data retention period
The time period during which the data is stored and retained varies according to the purpose for which it was processed. If there is no specific legal requirement, the data shall be stored and retained only for the minimum period necessary for the purposes for which it was collected or later processed, after which it shall be deleted.
Rights of data subjects
Personal data subjects are guaranteed the right of access, updating, rectification, portability, restriction of processing and erasure (right to be forgotten).
To exercise these rights, data subjects should use the following email address: email@example.com.
Data subjects are also entitled to submit complaints to the National Data Protection Commission (CNPD).
(Information provided in accordance with EU Regulation (EU) 2016/679, of April 27 (General Data Protection Regulation), regarding the manner in which Metropolitano de Lisboa (ML) processes the personal data of customers.)