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In compliance with the contingency plan to combat the COVID-19 outbreak, in addition to the previously announced measures, Metropolitano de Lisboa will suspend some services in the coming days to guarantee the safety of customers and employees.

Follow this page to know all the measures that Metropolitano de Lisboa will implement in compliance with the Contingency Plan to combat the COVID-19 Pandemic.

Adjustment to Metro services

(Starting March 23)

Train service

Train service on all lines will follow the weekend timetable, with 6-car trains during the day and 3-car trains at night, weekends and public holidays, to avoid passenger crowding inside the trains and actively contribute to reducing the spread of Covid-19.

Closing of secondary entrances of the following stations:

Blue line:
S. Sebastião I / South hall
Avenida/ South hall
Restauradores/ North hall

Yellow line:

Odivelas/ lower hall
Senhor Roubado/ South hall
Lumiar/ South hall
Quinta das Conchas/ North hall
Entre Campos/ North hall
Campo Pequeno/ South hall
Saldanha I/ North hall
Picoas/ South hall

Green line:
Anjos/ North hall
Intendente/ North hall
Roma/ North hall
Alvalade/ South hall

 

Opening of access gates across the network

(Measures in effect from March 18)

The Metro has opened the access gates across the entire network to ease passenger flow and reduce the need for staff intervention, thus fulfilling the social distancing required under the current framework.

This measure will be maintained until March 31, when it will be reassessed.

Customer Service

(Measures in effect from March 16)

In-person service is suspended at Metropolitano de Lisboa.

For assistance please contact our Customer Service Centre by phone:
– (+351) 213500115
– atendimento@metrolisboa.pt.


The following Customer services will be closed:

Points of sale (ticket offices) – service closed;
Tickets will only be sold at Ticket Vending Machines;
Metropolitano de Lisboa recommends the use of bank cards for machine payments.

Customer Care Spaces
Campo Grande – closed;
Marquês de Pombal – closed

Lisboa Viva card  – service closed;

Lost and Found – service closed.

Fines Collection Office – service closed;
As an alternative, fines can be payed by ATM reference number.

Complaints Books – unavailable;
Metropolitano de Lisboa recommends submitting complaints through the online Complaints Book

 

With these measures, the Metro continues to respond to crucial mobility needs, complying with public health guidelines on social distancing and seeking to ensure the continuity of the transport service.

Whenever necessary and justified, these measures may be adjusted always with the focus on ensuring that self-protection measures are complied with by our passengers.

Metropolitano de Lisboa wishes to thank all its workers who continue to guarantee the Metro service on a daily basis (at stations, trains, maintenance and back office services), as well as its partners (who continue to ensure the provision of surveillance, cleaning and change collection services), for the remarkable way in which they have been performing their work daily, in order to guarantee the operation of the Metro, a fundamental mobility service so necessary for the population of the Lisbon Metropolitan Area.

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