In light of the Christmas festivities, the following Customer Service facilities will be closed:

  • Express Navegante card stations (Marquês de Pombal and Campo Grande stations)¹;
  • Customer Care Spaces (Marquês de Pombal and Campo Grande);
  • Fine collection office (Carnide Complex)²;
  • Ticket Offices at the following stations:
    • Colégio Militar/Luz;
    • Jardim Zoológico;
    • Marquês de Pombal (Yellow Line);
    • Campo Grande;
    • Rossio;
    • Cais do Sodré;
    • Baixa-Chiado;
    • Oriente;
    • Airport.


  1. Express Navegante cards requested on December 22nd will only be available for collection on December 27th .
  2. The fine collection service will also be closed on the 2nd of January 2024. The online subscription service for personalised Navegante card will be available, with the same delivery time as express cards requested in person, i.e., cards ordered on December 22nd will be available for collection on December 27th.
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