We prioritize the safety of our customers. It is, therefore, crucial to communicate the procedures and behaviors that can be adopted to enhance your safety during your journey.
In this regard, Lisbon Metro is launching a new campaign in partnership with the Metropolitan Command of the Portuguese Public Security Police (PSP) focused on “Safety.” Through this campaign, we aim to inform and remind our customers about the recommended behaviors while using the metro and the importance of staying safe throughout their journey.
“Be alert” is the motto encompassing several behaviors identified in collaboration with the PSP. If you have any doubts, please feel free to reach out to a Metro staff member at the station or contact the Police at the following number: 217654242.
Prevention is the best protection!
Be aware of suspicious behaviours or objects and report them to the Metro staff or the Police (PSP).
Only accept help from identified Metro staff or the Police (PSP).
Keep your belongings close to you and secure them at all times. Carry your bag in front of you and secure it with one hand.
Keep your phone safe.
Buy your ticket in advance at ticket offices or vending machines to avoid long lines and crowds.
Wait for the metro in well-lit and visible areas, especially late at night.
Be extra cautious when entering and exiting the train. Pay attention to anyone causing agitation or making unnecessary physical contact.
Don’t let strangers distract you from your belongings.
Keep your keys separate from your bag or purse and store them in an inner pocket.
Beware of pickpockets. Keep your wallet in an inner pocket close to your body.
Avoid carrying large amounts of money or valuables in your wallet or bag.
Avoid displaying valuables and jewels, even if fake, as they may attract thieves and pickpockets.
If you are a victim of theft, do not react. Try to remember the thief’s features and call 112 or go to the nearest Police Station.
If you are a victim of theft or robbery, make a formal complaint to the police.
